- Report: #773391
Report - Rebuttal - Arbitrate
Complaint Review: Robinson Brothers Ford
Robinson Brothers Ford1145 Airline Hwy Baton Rouge, Louisiana United States of America
Robinson Brothers Ford is NOT to be trusted! Baton Rouge, Louisiana
*Author of original report: I guess I'm not the only dissatisfied customer
*UPDATE Employee: The facts behind this case
They promised to investigate the problem just to be sure what was going on, that there wasnt some larger problem. I think they lied about their willingness to investigate because within just a few minutes of dropping it off, they were leaving me messages stating they were done with the investigation. I dont believe they even checked on it at all, because right after I dropped it off, I observed my car being moved to a faraway rear lot. Instead of investigating and offering solutions, they decided to blame-shift.
They did not come right out and accuse me of causing the defect myself, but that is what they were strongly implying. They claimed that Somebody did this very recently they were trying to let me know that there was no way I could prove that this had happened before I bought the car. They also advised that this defect was not noticed prior to sale, implying it was done after it was sold, which is untrue.
I called service back and the guy who oversees the garage said my car had not even been in the shop AT ALL. When I advised that I was already getting messages that it had been checked out, and he transferred me to the service manager, who claimed that it had, in fact, been checked out, and that he had decided not to do any further investigation, and that the fix was suddenly now going to cost $1,000 (which I took to mean that they didnt want anything to do with it or with me).
To top that off, while my car was parked there, Somebody busted the tail light for me. Needless to say, Ill not be giving this dealership any more money in the future, and neither will anyone I know.
This report was posted on Ripoff Report on 09/06/2011 09:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/Robinson-Brothers-Ford/Baton-Rouge-Louisiana-70816/Robinson-Brothers-Ford-is-NOT-to-be-trusted-Baton-Rouge-Louisiana-773391. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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