This is a copy of the letter sent to Robinsons-May
May 6, 2003
Attn: Joyce Chatman
6160 Laurel Canyon Blvd.
North Hollywood, CA 91606
This account of mine has turned into a nightmare. Originally when I purchased our mattress on a TOP account, I was told six months same as cash.
OK, I understand how that works. Every other time I used an account like that I would receive a bill monthly and I would have it paid off by the end of the six months. Your company never billed me until six months was up. I guess thats just your policy.
I paid $200 on February 20th that didnt get credited until February 25th which caused me to incur a late fee of $25 and interest of $16.44. On March 8th I sent in another $200. My check was paid by my bank on March 17th but the money was not posted to my account. When I discovered that error I immediately contacted the billing department and was told that I would have to provide a copy of my canceled check.
I received my bank statement on April 19th and physically went to my local Robinsons-May on the 21st or 22nd to present the cancelled check. Needless to say, there is no credit department at that store.
The lady at gift wrapping walked me over to the business office and the woman working there copied and faxed my check to the number that your credit department provided to the customer service representative. It was sent to (440) 233-2938 to the attention of the billing adjustment supervisor.
The next thing that I heard from your company was a computer generated phone message to call the billing department which I did. The woman working there was rather rude and told me that my check could not be read as it was too dark and I would have to fax it again, apparently at my own expense. Just my time going to the store in the first place was at MY expense.
I then received a new bill in the mail with another late charge (because my check was never posted the second time) and more accrued interest totaling another $38.73. That seems to bring the original cost of $888.93 up to $969.10. Is this how your company makes up for its sale prices?
I called the billing department on May 5th and talked to Sheryl to obtain the mailing address to send this certified letter. She gave it to me and said to address this to your attention. That is now adding $2.67 to this cost and the added inconvenience of typing this letter, going to the Post Office, and spending more time on the telephone.
Included is another copy of my cancelled check, and a payment for $110 that your company is requesting. Rest assured that I will NEVER purchase anything else at Robinsons-May.
Newport beach, California