• Report: #677963

Complaint Review: Rock Solid Auto and CSA Finance

  • Submitted: Mon, January 03, 2011
  • Updated: Mon, August 27, 2012

  • Reported By: Kristy — Laveen Arizona United States of America
Rock Solid Auto and CSA Finance
733 Main St Mesa, Arizona United States of America

Rock Solid Auto and CSA Finance Scam artist Mesa, Arizona

*Consumer Comment: Also scammed by this "company"

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I bought a car from Rock Solid on December 1,2009. I was refured there by a lady I used to work with. She told me you get this great warrenty with your car, I thought that's a good deal. They had a 2005 Hyandi elantra 5 speed. I was looking for a manual so i go test drive the car, its a nice car i like it. I purchace the car put $1500 down and they tell me i have to make 2 payments of $500 then start making my payments. in total i now have put $2500 down. I get the "Plantnum" warrenty, I think that's good it's a full warrenty for the full 36 months. I leave the dealer with an empty gas tank, stop at the gas station fill it up $35 dollors later, drive to my house, my ex-husband looks at the car tells me take it back to dealer, it has a leak (not present at test drive). he drives the car back i drive our other car (manual too), we tell Jeremy whats wrong with (as i had already called LD and told him i was bringing it back), tell them that the clutch needs to be replaced or adjusted. they keep the car for 24 hours, call up say its fixed and tell me the clutch is fine. I take the car get to work, still leaking. after 3 or 4 times of them having the car they finally fix the leak and said the axle was the wrong size. in june the clutch starts slipping i call them they say its not covered by the warrenty (clutch part of drive train, part of transmission), i tell this to the finance company (CSA), they refuse to help too. I make the payments on the car, not able to get it fixed because i cant pay for both, i make the payments instead and for go the repairs for the clutch. the clutch finally goes out after 6 months of driving it with a bad clutch, (mind you havent had the car a full year yet) i decide i have to fix the car no other option at this point. I get a clutch a have it installed the fly wheel resurfaced and gear oil put in, costing my $500. Not being able to make the payment due to paying to repair the car. get a threating call from Jeff at CSA demanding a call back before 7pm, I call back right after work, get put on hold for 20 minutes, finally hang up, call back the next morning left a message on the machine, requesting the "corporate" number. get no call back, then of coarse they are closed for the holiday, cant call. Now when I call Monday morning I have to find out how much it is to get the car back. I now see that I should have never got the car fixed.Both these companies are con artists and they are good at it. i have purchased several used cars from different dealers and never had the problems i have had with this company. I have filed a complaint with the BBB and also with the AZ Attorney Generals Office. I am also contacting an attorney to file a suite against Rock Solid and its affilaites (CSA). Please feel free to add your horror story because if it is possible I believe with enough people we can put these companies out of buisness so no other person ends up with a lemon.


This report was posted on Ripoff Report on 01/03/2011 03:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rock-Solid-Auto-and-CSA-Finance/Mesa-Arizona-85201/Rock-Solid-Auto-and-CSA-Finance-Scam-artist-Mesa-Arizona-677963. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Also scammed by this "company"

AUTHOR: djthegreat - (United States of America)

Your not the only one that has been ripped off by this greedy company. They will only call you the morning of your payments to remind you that you need to make a payment. Other than that, do not expect much from them at all. If your car breaks down, expect to pay for the repairs yourself, warranties are all the same and useless.
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