Rocket Communication James Randal Fraudent Charges on Century Link Phone Bill Palm Harbor, Florida

Upon reviewing my elderly mother's Century Link phone bill, I find that a $12.95 monthly recurring charge has been added since Feb 2011. Upon contacting Rocket Communication and talking with a young lady named "Nicole", she advised me that this charge was for vmail & internet faxing. Since my mother is 89 yrs old and does not have access to the internet and also lives alone she did not make any authorization for this service.

I was told it would be cancelled and that 3 mos charges could be refunded.  Since she had been charged and paid $129.50  I do not feel that $36.85 is sufficient and would like to see the full amount returned. 

This is a scam targeting unsuspecting consumers, many living on Social Security income only, and I cannot believe that Century Link is a party to this sort of fraud. I would like to see this company completely put out of business.  It is hard enough for Americans to survive in today's economy without this type of worry.