• Report: #502570

Complaint Review: Rocket Communications - ESBI - Enhanced Services Billing- Verizon

  • Submitted: Thu, October 01, 2009
  • Updated: Thu, October 01, 2009

  • Reported By: Mad as Heck — Boston Massachusetts USA
Rocket Communications - ESBI - Enhanced Services Billing- Verizon
http://www.residentialemail.com/ Internet United States of America

Rocket Communications - ESBI - Enhanced Services Billing- Verizon Enhanced Services Billing Unauthorized Billing with absolutely no knowledge or consent or notice. When you call the company, different people answer but use the same name & assure a refund - uttermost fraudulent practices and Internet

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I pay my Verizon phone bill online & do not review the billing statement as carefully as I should - and now will (and recommend to everyone to do likewise.) This company has billed me $14.95 since January for a "Residential Email" service that I have never (and would never) apply for.  When calling the company,  different people answer but use the same name - I have been assured of a refund, but nothing has happened yet and I expect to be dealing with this for some time.  They have a bogus, jumbled hotmail email address that they said was used (I have no idea what or how) to sign up for this service, and I believe they just pull phone numbers from nowhere and start applying the service charge.  I am posting this everywhere I can, and assure others to do the same.

This report was posted on Ripoff Report on 10/01/2009 09:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rocket-Communications-ESBI-Enhanced-Services-Billing-Verizon/internet/Rocket-Communications-ESBI-Enhanced-Services-Billing-Verizon-Enhanced-Services-Billi-502570. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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