Complaint Review: Rocket Lawyer - Internet
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- Author Not Confirmed
- Rocket Lawyer Internet United States of America
- Phone:
- Web: www.rocketlawyer.com
- Category: Consumer Services
Rocket Lawyer - rocketlawyer.com charging my debit card,plays games in trying to stop the charges.claims no record of account.tells me to go to bank and have bank call them to "figure out" whats going on! but keeps charging my account Internet
*UPDATE Employee: Apology
Show customers why they should trust your business over your competitors...
Spoke to customer service.Young man was rude and short.I asked for help to get his company to stop charging my debit card.I had tried to cancel on line..did not work.I called their help line...bad idea..., he told me that my account had been canceled a year ago and I was wrong! I told him I have a copy of my bank statement showing a fresh charge..he talked to me like I was old and stupid.He then told me to go to my bank and have them call his company to figure this out.....wow...here is a company offering help to the public and they are just as bad. I told him that I "guess I should just close my bank account"to stop the charges.He then said "yea maybe you should...I hung on him at that point.
This report was posted on Ripoff Report on 12/31/2012 12:56 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rocket-lawyer/internet/rocket-lawyer-rocketlawyercom-charging-my-debit-cardplays-games-in-trying-to-stop-the-989311. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Apology
AUTHOR: jwhelan - (USA)
SUBMITTED: Wednesday, January 02, 2013
Mr. Rhodes
Thanks for taking the time to provide feedback about your negative experience. I want to apologize for the interaction on the phone as well as any other frustration you might have with your account. I assure you that there's no attempt to play games and will be more than happy to try to get this resolved for you.
There is no excuse for any of our employees to speak that way and the rep involved will be coached and disciplined. It sounds as though your account information may have changed since you originally signed up and that led to confusion. It's still no excuse for our customer service to be anything but helpful. We will find the correct information, get this resolved, and notify you directly as soon as this is done.
Feel free to contact me directly for further help or if you wish to discuss this any further
Thank you
John Whelan (jwhelan@rocketlawyer.com)
VP of Customer Satisfaction
415-683-0426
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