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I was called to day with an apology from Rocketsteel and they have given me almost half of my deposit back.  I just want to say that Rocketsteel does stand behind their product and will make an effort to assist their customers with any issues that may arise.  As far as I'm concerned, my dispute has been resolved.  

Thanks again for helping me out.

Rgds...Geoff

Our goal at Rocket Steel Buildings of Canada is 100% customer satisfaction.  Rocket Steel Buildings are manufactured in the most technologically advanced metal building manufacturing plant in the world using state of the art machinery and robotics found nowhere else. The highest standards of quality control are observed in the design and manufacture of each and every Rocket steel building. Our mission at Rocket Steel Buildings Canada is to offer superior value and cost savings to our customers while offering the highest quality trussless clearspan steel buildings in Canada, and anywhere in the world.

We are sorry this unnamed poster reports a bad experience with a building company. However, that company was not Rocket Steel Buildings of Canada. We pride ourselves on customer service and we have searched our sales and shipment records and can find no evidence that this poster has ever been a customer of Rocket Steel Buildings.

To the Poster: Please provide your name, contract number, a copy of the contract or any other information that you have to webmaster@rocketsteelbuildings.com or call 1-800-579-2544 and ask for Linda to substantiate your claim and help us resolve this issue. If we do not hear back from you we will presume that this post is hoax.  

Rocket Steel Buildings has a great reputation - check us out this positive feedback posted today to our FaceBook page: https://www.facebook.com/RocketSteelBuildings.

"We are in the early stages of discussion with Mr. Williams & Rocket steel concerning their buildings. We became aware of both from neighbours in our area, many of whom have been satisifed with their building & the purchase process. During our inquiries, we were told that we would receive engineered drawings & they will show all components that are included. I would highly recommend both Williams & Rocket Steel to anyone considering a building.

Sincerely,

Linda

I bought a small acreage last year in BC and was looking at having a pole bard setup.
I happened to find Rocket Steel (said they were Canadian) and decided to give them a call.
I got a call back from Mike Porter - down in the USA.
First question I asked was - how come I didn't get called from your Canadian office?
Was told everything is arranged from the USA.
The building I was looking at was too expensive, plus I was waiting for our house in Alberta to sell (which it still hasn't).
He called a few days later and told me he had a building cancellation that was discounted because the deposit was already collected from the previous consumer.
So I said again, my house wasn't sold but he persisted to say he would give me a great deal and said that my house would sell before I had to pay the rest of the building. 

Total cost for the building that he was offering was $19,000 something...
He then said I needed to put a deposit to "hold" it.  
I said...well...how much?  He said their policy was 25%.
I said ouch - sorry, I don't have that much right now...
He said they would take Visa/Mastercard.
Yes...I should have just dropped it...
Instead..I arranged to pay these guys $5000 off of my Mastercard...

After a month I was contacted for delivery - was told that I have to arrange to unload this steel building - say what?  
I said I can't as my house in Alberta hasn't sold - so I have no money...
They called again 2 weeks later...it was at that point I wanted to cancel the deal.
Mike told me that I will lose the deposit as it is needed to cover the cost of engineering and the building...I said...but, you already paid for that from the so called consumer that cancelled this order already.
No comment.  Said he will talk to his boss.
No answer...
So I inquiry again - and say, look, I am in financial hardship, paying 2 mortgages...can you guys give me my deposit back?  I even asked if they would meet me halfway and give me $2500.

------------

"Hi Geoff,

I apologize for the late response, I was out of the office last
week.  I have discussed your situation with my manager and due to company
policy we cannot offer you a refund however we are willing to delay delivery on
your building until your financially ready to take delivery. We are also in a
position to offer you a less expensive building in order to make things easier
for you. Please advise."
---------------------

My response to which I have received no reply:

The only thing I really want is
a refund.

I feel now that I was pressured
into this purchase.

I was told that the building was
discounted already (the other party's deposit).

If that's really was true, then
I fail to see why Rocket Steel needs to keep all of my deposit.

Unless you have a building that
is equal to what I've paid so far, then I'm not interested in getting a
building from Rocket Steel at all.

When I do have enough money - I
will spend it on a company that cares more about their customers and has better
business practices..


I am not happy with the current
decision at all.  To be perfectly honest - I feel like I was scammed.


Rgds...Geoff

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Oh...as far as those drawings?  They are not new...they are like from 2003, they spent no money other than $5 to mail them to me....

I would like to first say that nobody at our company would laugh at someone regarding refunding a deposit. We take customer service very seriously.

The conservation issue is a set back that deals with your city, and has nothing to do with us as a company. When reporting to a county especially in the U.S. you rarely run into these issues, but when reporting to a city you have specific set backs that have to be checked before purchasing a steel building. This is not our fault whatsoever. The building more than meets and exceeds every requirement. The problem is with the property. 

The deposit pays for services rendered for engineering, and is a standard practice with "every" steel building company you would purchase from. It also states that it is the customer's responsibility to check with the town or city. We apologize that you did not do that before your purchase, but it clearly states this was your responsibility. It clearly states in 3 different spots on the invoice that the deposits are "non refundable", and has to be signed and sent back by the customer. 

We understand you frustration with your cities codes, but we in no way have we misled you. Once you have your setbacks taken care of the deposit can be used for your purchase as per your contract. What is your order number?

Marty