• Report: #984783

Complaint Review: RocketLawyer.com

  • Submitted: Thu, December 20, 2012
  • Updated: Fri, December 21, 2012

  • Reported By: Lynn — California United States of America
RocketLawyer.com
55 Second Street, 7th Floor San Francisco, California United States of America

RocketLawyer.com Auto Pay $39.99/mo even tho canceled within free trial. No way to login to my account to correct it. San Francisco, California

*UPDATE Employee: Rocket Lawyer Assistance

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 I joined the free trial & got layer off so I canceled with in the trial deadline.  My account has been charged every month since August, 2012 $39.99 via auto pay that was required to join the trial.  I cannot log in to the site to cancel though & there is no other way to turn off the auto pay.  i've payed $200 for nothing & I'd like to be officially cancelled & have my money refunded.

This report was posted on Ripoff Report on 12/20/2012 03:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/RocketLawyercom/San-Francisco-California-94015/RocketLawyercom-Auto-Pay-3999mo-even-tho-canceled-within-free-trial-No-way-to-login-984783. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Rocket Lawyer Assistance

AUTHOR: jwhelan - (United States of America)

Hi Lynn

 Sorry for any frustration. You can definitely downgrade your account and stop payment at anytime through the website. It sounds like you're having problems logging into your account though. Feel free to contact our customer service team between 6am-6pm PT M-F at (877) 881-0947 for assistance. They can also end your membership while on the phone if that's more convienent, or you can simply email us at support@rocketlawyer.com. Just be sure to email from the email address on file.

 Thanks

 John Whelan

 Rocket Lawyer Customer Service

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