• Report: #630261

Complaint Review: Rockland Recovery Physical Therapy

  • Submitted: Tue, August 10, 2010
  • Updated: Mon, August 06, 2012

  • Reported By: John — new city New York United States of America
Rockland Recovery Physical Therapy
873 Route 45, Suite 102 New City, New York United States of America

Rockland Recovery Physical Therapy RRPT, Richard Serrano, Karen Wolff MOST HEINOUS Insurance Fraud against the Disabled and Elderly. New City, New York

*General Comment: Rockland Recovery Highly professional

*REBUTTAL Owner of company: False Allegations

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   After several months of silence, I have not turned to the government to prosecute this man, as he does provide a most basic service to people and his company is in the midst of crumbling due to poor business ense and overall negligence. Yet, after speaking with prior employees and some who still work on occasion, every person who has come as a patient to this clinic, beyond initial diagnosis has been charged for 3 days of treatment a week even if they have come only once, for months after. The crime is really against the Insurance companies but little by little this sort of practice is eating away the morality of the "Medical" World. They were hiring untrained Filipinos for minimum wage and never paid overtime.

They did not let anyone leave for lunch, and everyone there was made to do illegal things (participating in fraud, misdiagnosing people so they would have to come for more sessions and higher charge to insurance companies, over working the eldlerly, and leaving people for hours at clinic after offering transportation). I would oblige anyone who has ever dealt with the clinic to contact your insurance provider to validate all charges and most importantly to any medical facility to never recommend anyone to go here. They are committing felonies by remaining open because they continue to charge people's insurance who no longer attend. Richard Serrano is a dispicable human being, who deserves to be deported back to a grimy prison in Manila, and speaks poorly of all his fellow Filipinos.


This report was posted on Ripoff Report on 08/10/2010 01:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rockland-Recovery-Physical-Therapy/New-City-New-York-10956/Rockland-Recovery-Physical-Therapy-RRPT-Richard-Serrano-Karen-Wolff-MOST-HEINOUS-Insuran-630261. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 1Consumer 1Employee/Owner
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#1 General Comment

Rockland Recovery Highly professional

AUTHOR: Shlomo - (United States of America)

Having enjoyed the Facilities of Rockland Recovery over a period of so far abt 9 months I can only recommend this as a highly professional facillity with exellent and friendly staff who goes out of their way to treat us patients. Mr Richard Serrano is a expert in his profession and does eveything to make his patients improve their physical conditions. The treatment week is often 3 times a week and if the patient does not show up for the session he or she is booked for, naturally the firm is entitle to bill for the missed session. Any sensible person will understand that and there is absolutely no reason disparage the firm.
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#2 REBUTTAL Owner of company

False Allegations

AUTHOR: Richard Serrano - (Virgin Islands (US))

  In a blog posted here Rockland Recovery Physical Therapy, PLLC has been accused of egregious practices.  These accusations are malicious, false, and defamatory; evidently intended to slander the good reputation of Rockland Recovery Physical Therapy, PLLC in the court of public opinion.

"John" has admittedly not reported these illegal practices to the government for redress, it is evident that he has no way to substantiate these allegations and his intent is to discredit the provider and scare off potential customers to facilitate the demise of a legitimate business.

"John" is clearly aware that the law provides legal recourse to individuals and organizations so viciously maligned, which is why he has cowardly posted a fictitous and spiteful report without properly identifying himself.

It would seem that "John" has chosen this venue to air his grievances because he is aware that while the whistleblower law provides a venues for person to responsibly report misdeeds and affords protections for those who report legitimate misconduct, it also facilitates the punishment of those who knowingly make false accusations.

Rockland Recovery Physical Therapy, PLLC conduct its business within the purview of all federal and state laws, without those accreditations, Rockland Recovery would not be in business.

We treat each patient like a member of our own family, offering exceptional comfort, privacy and respect.
Our additional services include:
Fall Prevention Program, work hardening Program, Home Therapy Program, wellness clinic, Free shuttle service, financial hardship discount, payment plan options, and same day appointments.

Feel free to contact me at 845-354-7779 Richard Serrano 
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