- Report: #837295
Report - Rebuttal - Arbitrate
Complaint Review: Rodan & Fields Proactiv Solution (Guthy Renker)
Rodan & Fields Proactiv Solution (Guthy Renker)P.O. box 11448, Des Moines, IA 50335-1448 Des Moines, Iowa United States of America
Rodan & Fields Proactiv Solution ,Guthy Renker, I had an account with Proactiv from 2004 to 2007 at which time I cancelled. I began receiving packages again in Oct. 2011, but was billed two years for product I never received and they wouldn't supp Des Moines, Iowa
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
In Oct. of 2011, I again received a Proactiv package, which I didn't open until I could talk to my daughter away at college. I again received a package in Dec. 2011. I called them and they said my account had been reactivated in March through email email@example.com. I have never had such an email. My email had been firstname.lastname@example.org in 2004. They said I had been billed for 2 years of product on my charge card, which my husband verified. I said I never got the product and I had not cancelled out since I didn't know I was supposed to be getting it. I contacted them as soon as I started receiving product again in Oct. 2011.
I wanted to be refunded for the two years of product I was billed for and didn't get. They said I should have called and cancelled. But I told them I couldn't cancel product I wasn't getting and could they supply shipping evidence that showed they had sent product. They said they only guaranteed their product for 60 days, so they don't keep shipping records after that. I still need to find out how long a business has to, by law, keep proof of shipping records.
They did take back the two packages from 10/2011, and 12/2011 because they were not yet opened and gave me a refund for those.
This report was posted on Ripoff Report on 02/10/2012 03:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rodan-Fields-Proactiv-Solution-Guthy-Renker/Des-Moines-Iowa-50336-1448/Rodan-Fields-Proactiv-Solution-Guthy-Renker-I-had-an-account-with-Proactiv-from-2004-837295. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.