ED Magedson – Founder
Rodan and FieldsNationwide USA
Rodan and Fields Rodan and Fields-bad customer service, fradulent charges to credit card, poor product for the money Dallas, TX Nationwide
I went to a party with a Rodan and Fields representative. They promoted the products from Rodan and Fields. I purchased a Redifine Regimen which consisted of four products which are to be combined in steps. I used the products which included a scrub/clay mask, a toner and a lotion. By the first five minutes my face was burning like crazy. I took all the material off and went to work. Within an hour my face swelled up and I had welts on my face and down my neck. I called customer service who tried to strong sell me into another product. I wanted to just return the product period. The purchase receipt said there is a 60 day return policy (minus the shipping and handling). I sent the entire set of products back (at my expense $ 12) and I didn't get my money returned. I called over there and they did not have record of receiving the package. I told the rep I had the receipt from the post office and she then asked for the number on the receipt.
The representative was extremely rude and told me she had to charge me for one of the other items (seperate from the package I purchased) and my return would not occur for another 3-4 weeks. She tried to hard sell me on more products. I only wanted to get off the phone. Three weeks go by and I went to go on a trip and my account was overdrafted so I couldn't take out money from it while in another state. Rodan and Fields charged me over $250 for products and shipped a box to my door of the same regimine I returned for the bad reaction all without my permission.
Now I have to take the box back, pay $ 12 again and their shipping and handling fees for something I did not buy!
This report was posted on Ripoff Report on 05/18/2014 04:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rodan-and-Fields/nationwide/Rodan-and-Fields-Rodan-and-Fields-bad-customer-service-fradulent-charges-to-credit-card-1147747. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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