I am going to start at the very beginning when I was trying to get a cell phone with Rogers. First of all, they basically told me to go sit on a fence because the didn't want to give me any add-ons to my package that would mirror my plan that I had with their sister company Fido. After arguing for more than an hour, I finally got a plan that I could work with. Over the next 3 months, Rogers billed me over $4000 and I had to call in each time to get this reversed. On my 30th birthday, Rogers sent me to collections and I got a call from a bill collector asking for over $1200. I finally managed to get this resolved and it seemed like everything was fine with them, a pebble in the pond so to speak.
Now, after a few months, I tried to get my girlfriend on my plan because it was a good plan and it would help her save money. Well I called Rogers again to offer them more business and they basically told me no and I had to fight with them again to attempt to transfer my girlfriends phone over. [continued below]....
..... In that phone conversation, I found out that Rogers had me on the wrong plan again for more than a year. Now you are probably wondering, why I didn't notice sooner, I am a road rep and I don't always review my bill because I am always on the move so it was something that I missed. Needless to say, I thought everything was fix way back when. So I have been delaying bringing my girlfriend to Rogers. Now fast forward a few months, Rogers replaced the telecommunication box in front of my house and since that has happened my internet has gone down and my cable TV doesn't work.
I am going to start with the internet. Again, I am going to remind you that I am a road rep and my girlfriend was the only person home at the time. I called Rogers and told them my internet is not working and I need someone to come out and fix the lines. I told them that I am a road rep and you need to try and come after 7:30 because no one will be home if you come earlier. They said that they can't guarantee but they will send a note to the technician because everything is done in a 3 hour interval. Well the technician showed up at 5:30. So I called again and re-booked the appointment and I told them you have to try and get the technician to come after 7:30.
The tech again showed up at 5:30. At this point my internet was not functioning for 4 days. I had to wait until I came home to finally get the internet fixed. When I called there customer care line, people were rude and didnt seem to care what happened. I had a guy named Mo in customer relations that was rude right from the beginning and refused to transfer me and told me to call back and speak to someone else. I have a "supervisor" Freddy tell me that I was not respecting Rogers time because no one is home when they get there. Those were the worst 2 that I got in my 4 hours trying to resolve this.
Now the story does not finish with the internet because now my cable doesn't work. So I book for the technician to come over and fix it. I rushed home from the office so I can be there in the 3 hr interval. I was trying to "respect" Rogerss timeline. The technician came over but refused to come in and fix the cable because of barking dogs. One dog was in the room and the other dog was in the crate. So I told him to leave and when I called to complain. I got some lady that said "he felt endanger" Of what, the dog in the bedroom or the crated puppy.
Rogers does have the ability to be a good company they just employ below than sub-par people that don't care about what happens or who leaves as their customer. This is some of the worst customer service that I have ever experienced. This issue is still ongoing with Rogers and I will post some updates as they happen