• Report: #1027784

Complaint Review: Roku

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  • Submitted: Tue, March 12, 2013
  • Updated: Tue, March 12, 2013

  • Reported By: Chris — Roseville Michigan United States of America
Roku
Internet United States of America

Roku Terrible warranty and don't back product , Internet

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I purchased a new Roku 2 XS from Best Buy last summer. We use it everyday in our home entertainment center.

This week it developed a problem. It shut off and never turned back on. I did some research and found that there is ONLY a 90 day warranty. This is a terrible warranty. I called their customer service and was told flat out that I am screwed. He mentioned that I could have bought 2 year extended warranty. Why would I spend money on a extended warranty when the product make it past a year?

If Roku says they make a reliable product why not stand behind it with a one year warranty like many other reputable manufacturers?

This is a warning to watch out when buying this product.

This report was posted on Ripoff Report on 03/12/2013 05:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Roku/internet/Roku-Terrible-warranty-and-dont-back-product-Internet-1027784. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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