• Report: #957056

Complaint Review: Romanoff Floor Covering

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  • Submitted: Fri, October 19, 2012
  • Updated: Fri, October 19, 2012

  • Reported By: Kathy A.G. — Atlanta Georgia U.S.A.
Romanoff Floor Covering
3100 Jonquil Dr, Smyrna GA 30080 Atlanta, Georgia United States of America

Romanoff Floor Covering Romanoff's business practices are very shady, be extremely carefull when dealing with them. One of their worst practices is to quote a time of installation and then email you another time frame on the Untrustworthy Atlanta, Georgia

*UPDATE Employee: Kathy, we'd like to apologize

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Romanoff Floor Covering has very shady business practices, be extremely careful when dealing with them via Home Depot or separately.  One of their worst practices is to quote a time of installation and then email you another time frame on the day of the installation. It is in your best interest to look for other installers. Andrew i'm in complete agreement with you!

This report was posted on Ripoff Report on 10/19/2012 06:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Romanoff-Floor-Covering/Atlanta-Georgia-30339/Romanoff-Floor-Covering-Romanoffs-business-practices-are-very-shady-be-extremely-carefu-957056. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Kathy, we'd like to apologize

AUTHOR: Romanoff Floor Covering - (United States of America)

Kathy, Romanoff Floor Covering would like to apologize for not providing you with good customer service.  We apologize for any inconvenience you experienced during the scheduling of your flooring installation and assure you that this is not what we consider to be an acceptable standard for treatment of our customers.  

Without knowing your full name, we were unable to contact you to apologize personally, but our Atlanta office manager, Jeff Somers, would be happy to speak with you if you would like to contact us. His direct number is 1-877-646-6465 ext. 1011.  Jeff will be speaking with our customer service team to assure that improvements in our communications process are made to assure that other customers have a more positive experience. 
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