- Report: #403631
Report - Rebuttal - Arbitrate
Complaint Review: RoomStore
RoomStore5144 Virginia Beach Blvd Virginia Beach, Virginia U.S.A.
RoomStore - The RoomStore - RoomStore Furniture - Furniture.com - Rhodes Not stading behind their Warranty Poor Quality furniture Virginia Beach Virginia
*Author of original report: RoomStore - The RoomStore - RoomStore Furniture - Furniture.com - Rhodes Not stading behind their Warranty Poor Quality furniture Virginia Beach Virginia
A technician was sent out and ordered a new seat which was installed in Oct 2008. 1 month later that seat started falling apart.
Technician came out again and determined that this was a manufacture defect. Unfortunately, this chair has been discontinued so they cannot replace it.
RoomStore refuses to give us a refund even though we were well within the 1 year warranty. They said we can choose another chair but we have not been able to find one that we like and we have only 30 days to make a choice.
We purchased the Fabric Protectin and 5 year extended warranty which they will not include in the cost of the new chair (even if we could find one)
I would not recommend purchasing from RoomStore. Furniture is sub-par, poorly made and they do not stand behind their warranty.
Letters are going out to the BBB, Chamber of Commerce, and VP of Operations.
Virginia Beach, Virginia
This report was posted on Ripoff Report on 12/21/2008 08:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/RoomStore/Virginia-Beach-Virginia-23462/RoomStore-The-RoomStore-RoomStore-Furniture-Furniturecom-Rhodes-Not-stading-behi-403631. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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