- Report: #525365
Report - Rebuttal - Arbitrate
Complaint Review: Rooms To GO
Rooms To GO4800 S. Cleveland Ave. Ft. Myers,, Florida United States of America
Rooms To GO You must cancel in 48 hrs.even tho you haven't received your mchdse.! they have a no refund policy! Ft. Myers,, Florida
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Attention! Before you buy anything at "Rooms To Go " There are several things you should be aware...Every item requires a delivery & set-up charge. On my Sofa,Recliner & Dinette set I paid $159.97 (This must be paid up front with cash and cannot be charged, In my case the recliner was not satisfactory,very uncomfortable and color clashed with the sofa..I asked the delivery men to take it back and they said it was against store policy! I called and talked to the Manager and he informed me that there would be a 20% restocking fee Plus a $50.00 pickup fee (total $107.00) to return the recliner.Furtermore Rooms to go will not let you pick up your furniture nor will they let you return it.I was told by the Manager that I should have read the fine print on the back of the contract! Two guesses why they put this on the back of the contract! They do not refund...you must reselect and you have to pay an agdditional $50 deivery charge plus tax and it must be paid cash up front! I will no longer purchase anything from Rooms to Go and would advise anyone to do likewise!
This report was posted on Ripoff Report on 11/18/2009 01:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rooms-To-GO/Ft-Myers-Florida-33907/Rooms-To-GO-You-must-cancel-in-48-hrseven-tho-you-havent-received-your-mchdse-they-ha-525365. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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