- Report: #1079171
Report - Rebuttal - Arbitrate
Complaint Review: Rooms To Go
Rooms To Go707 Nw Loop 410 san antonio, Texas USA
Rooms To Go DO NOT BUY, POOR PRODUCT POOR SERVICE san antonio Texas
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We spent over $5,000.00 at Rooms To Go in San Antonio Texas.Our order was from the kids and adults.
We have been lied to from the start. First the sales guys tried to add extra stuff on the order... good thing we read! I did not ask for an extended warranty or mattress pad!
Next our two sales guys got together to coordinate delivery same truck and day..".LIE! I spent all day waiting on two separate trucks|. Our living room set came with a Best Buy card for a TV!. You have to wait 5 days for it to be active fine/.
A lamp was busted when it arrived to be declined it:. No one told me to call or anything, but later that night since I had no heard from anyone I decided to give customer service a call|. Heather the CS rep said it was a good thing I did.. She also informed me she could not do anything with my order since no one closed it out?.
She told me to call back Monday... It was Friday. Monday I called to reschedule my delivery and spoke to Esmie she said the best they could do was the following Monday.. I said fine.
I can live without a lamp. What Esmie "FAILED" to tell me was that Mondays are all day deliveries from 7am -10pm no call no nothing. So I sat a waited all day! I called the best buy card still not activated.
So I called customer service again spoke to galenda she told me she would get my card activated by monday LIE! Monday has come and gone and nothing! So I called back only to be informed that I have to wait an additional 5 days for the card to be activated.
All they do is LIE, cheat and flat out steal!DO NOT BUY FROM THEM!
This report was posted on Ripoff Report on 08/26/2013 12:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rooms-To-Go-/san-antonio-Texas-78108/Rooms-To-Go-DO-NOT-BUY-POOR-PRODUCT-POOR-SERVICE-san-antonio-Texas-1079171. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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