I purchased a Rocker Recliner, Sofa, Loveseat, chair and Ottoman from RTG 4/6/07. Within the first year the material on the couches and chairs started balling up as sweaters do when they are washed.
the Recliner back had no support to the back and all you felt was wood after about 6 months of use.
The middle section of the couch sunk in when sat on as if there were nothing to hold it up. We may as well have sat on the floor. The arm rests on all of the sunk inward and remained that way from ordinary use. The warranty was not up so I called RTG to have a rep come see the furniture.
The rep that came out determined the furniture was defective and explained that they would replace it all. I explained I didn't want the same furniture for fear it would happen again and the warranty would expire by that time. He explained they would give a new 1 yr warranty on the new furniture and if it did the same then they would let me replace it with a different type. This was their policy per the RTG rep. The recliner was not replaced as he removed the upholstery and inserted more stuffing. That worked several months until it fell out of the back of the chair! Needless to say warranty expired.
A short time later the new replacement furniture came and I asked if I needed to sign a new receipt for the new warranty and the delivery guys said no. Not to my surprise the same thing happened. At the time I called RTG every day and got no where! I had an infant at the time and two kids in school so an hour or two a day was all I could argue with theses people. Every time someone different and It was always told we will call you back! They never did and the store manager was of no help either! This set is defective without a doubt! My mothers neighbor in SC has the exact same one from RTG and its done the same thing!
The furniture is not even 5 yrs old and the bottom of the couch sinks in we have blankets under the cushion for support. The armrest (made of cardboard. ) is broken as the piece of wood that holds it up. The wood for support under the chair broke in half as well as the ottoman! And the recliner, it is not used.
As far as contacting the manufacture, RTG claims they don't have a number, but the buyer purchases this cheap junk from them???? RTG does not try to nor offer any resolution once you have issues with them. I don't know about everyone else out there but I don't have another $3,000 to sink into furniture! No pun intended!