• Report: #1081843

Complaint Review: Rooms To Go

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Thu, September 05, 2013
  • Updated: Thu, September 05, 2013

  • Reported By: Gary — Coconut Creek Florida
Rooms To Go
Boca Raton, Florida USA

Rooms To Go Sold us deplorable leather furniture Boca Raton Florida

*Author of original report: No - I'm just correct.

*General Comment: You are correct to a point...

*Author of original report: Acceptable settlement

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

 

My wife and I bought a leather sofa and loveseat from Rooms To Go three years ago. Two months ago we noticed the loveseat started to peel and break apart. When we bought this furniture we asked if it was leather, blended or bonded. We were told it was leather. Leather furniture should not fall apart in three years. People should be careful when they look to buy leather furniture from Rooms To Go..


This report was posted on Ripoff Report on 09/05/2013 06:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rooms-To-Go/Boca-Raton-Florida-33434/Rooms-To-Go-Sold-us-deplorable-leather-furniture-Boca-Raton-Florida-1081843. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Rooms To Go

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
2Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

No - I'm just correct.

AUTHOR: Unhappy Customer - ()

 Sorry but obviously you are assuming I know nothing about the care of leather.  Yes, real top grain quality leather is a skin and needs to be conditioned and cared for.  We did indeed take care of what we thought was leather, so not sure how you know so much about what we did or did not do.  Rooms To Go saw what was mispresented as quality leather material and within a day we have been credited and are receiving a new (and hopefully better) living room set.  Thanks for the well intentioned advice though.

Respond to this report!
What's this?

#2 General Comment

You are correct to a point...

AUTHOR: Tyg - ()

 You are correct that normally leather shouldnt fall apart after a few years.....IF YOU TAKE CARE OF IT!!! Now im not saying they didnt sell you bad leather, I am saying that there are a few things you can do to exstend the life of your leather. Leather is nothing more then SKIN. As such you have to do small chores with it to keep it in good order. One is to use a leather "conditioner". Think of it like lotion for your skin.

Once or twice a year you wipe down your leather really well with a washcloth and then put the conditioner on it. You can also look for leather repair kits online. There are quite a few good ones out there and you can patch up any cracks or tears in your couch. There is also a leather cleaner that is used on leather coats, if your leather looks "dirty" you might consider getting some leather cleaner. This information wont help you get a refund but should help you exstend the life of your couch by a few years.

Respond to this report!
What's this?

#3 Author of original report

Acceptable settlement

AUTHOR: Unhappy Customer - ()

Within one day Rooms To Go and I have agreed on a acceptable settlement.

 

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.