• Report: #840818

Complaint Review: Rooms To Go

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  • Submitted: Fri, February 17, 2012
  • Updated: Mon, February 20, 2012

  • Reported By: Excaliburgc — port orange Florida United States of America
Rooms To Go
US 91 internationa Blvd Daytona Beach, Florida United States of America

Rooms To Go Purchased a rather expensive matreess and springs set, Mattress bowing like a aged horse, causing back pains to a already damaged back. Rooms to Go will not honor warranty when sold, states company ma Daytona Beach, Florida

*UPDATE Employee: Rooms To Go

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Purchased a mattress and springs set from Rooms to Go that had a 10 year warranty, Mattress is sagging badly and Rooms to go are refusing to refund or replace mattress. Stating mattress company is out of business and that the could not honor warranty. I informed Rooms to Go Manager that I bought it through Rooms To Go,  Bought it because of the advertized warranty by Rooms To Go. My agument went Without Success Feel as if I have been ripped off of $1200+ dollars. I also Financed this set through Rooms to Go. I have purchased many items from Rooms to Go in the past, But for me there will never be anymore purchases and I would Advise all future purchasers to be aware be real aware. Seems as if management has changed for the worse..

This report was posted on Ripoff Report on 02/17/2012 10:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rooms-To-Go/Daytona-Beach-Florida-32129/Rooms-To-Go-Purchased-a-rather-expensive-matreess-and-springs-set-Mattress-bowing-like-a-840818. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Rooms To Go

AUTHOR: David_RTG - (USA)

We are sorry to hear about your mattress. Rooms To Go provides a one year warranty against all new purchases.  The remaining warranty, such as those that are provided with mattresses, are honored by the manufacturer of the bedding.  Unfortunately some bedding manufacturers have gone out of business, so we are not able to honor their commitment with the extended warranty. This is unfortunate for all parties involved, and we can only apologize that you were affected by this. 
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