- Report: #823678
Report - Rebuttal - Arbitrate
Complaint Review: Rooms To Go
Rooms To GoOsceola Parkway, Kissimmee, Florida United States of America
Rooms To Go Fabric Treatment RipOff Scam Kissimmee, Florida
*Author of original report: Rooms To Go Resolution
*UPDATE Employee: Rooms To Go
On Friday, 13 January 2012 a technician came to, allegedly, clean the couch. After a less than 10 second visual appraisal, he left stating I will need to send a report, no additional information was provided. On 14 January, I received a call from a highly aggressive, loud and rude person stating to be the Rooms To Go Supervisor for Customer Care in Florida, and that Rooms To Go would take no further action, when questioned, the individual screamed at me that he was the Customer Care Supervisor and would not take any lip from me.
I then headed directly to the store and met with the Manager , Alfredo Sanchez. Alfredo listened to me, took notes, and indicated that he would send someone out, as I had asked for either a refund of the amount of the coverage or for a technician who would actually attempt to clean the couch. I left with a positive feeling and improved expectations, which crashed downward on Monday the 16th of January. Rooms To Go Customer Service called to read me the first report and tell me they were done. When I asked about Mr. Sanchez's commitment, I was asked what did I not understand about them being done. I did attempt to call Mr. Sanchez to share this with him, however; my call was not returned. Amazingly, I spent less than 5 minutes and the couch is now perfectly clean, and I will most likely ScotchGuard it myself.
I can say, without a doubt, that The Rooms to Go stain warranty is worthless and nothing more than a scam to capture additional revenue for the firm, they have no intent of honoring it, I have a reasonable expectation that the couches were never treated.
This report was posted on Ripoff Report on 01/16/2012 07:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rooms-To-Go/Kissimmee-Florida-/Rooms-To-Go-Fabric-Treatment-RipOff-Scam-Kissimmee-Florida-823678. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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