I took advantage of their no-payment no-interest financing offer. When I went to the store, I brought a friend to co-sign my application to insure acceptance.
The first strange thing we noticed was that the sales person would not let us fill out the application. When we questioned about this, he insisted that he knew what he was doing, as he had been in this business "before I was born". Even under my protests he took both of our drivers licenses and left for a long period of time. He came back and said to ME, "young lady you are approved for a wad of money".
Since I was approved, I didn't question the approval process. Only after I had not received a bill for my furniture, did I find out that the sales person had put my friend down as the primary, and me as the co-signer. Why? To insure his commission!
My friend had received my bill! I was outraged by this fraud, and demanded that the sales manager take care of it immediately. He told me I had two options, pay on my friend's account or return the furniture. I choose the latter.
I cannot express the degree of indifference and insult I received from the so-called sales manager. He did nothing to try and turn the situation around and save my business. My bill was for almost $2000.00.
I cannot stress enough to anyone that might be thinking about buying from Rooms To Go, DON'T DO IT! This company does not care about you. There is fierce competition among furniture stores, so it won't be too difficult to find another that carries the style you want, and will provide the service you deserve.
Boycott Rooms To Go!!!