• Report: #1123533

Complaint Review: Rooms To Go

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  • Submitted: Fri, February 14, 2014
  • Updated: Fri, February 14, 2014

  • Reported By: miahtodd — Tennessee
Rooms To Go
Nashville, Tennessee USA

Rooms To Go Terrible customer service, even worse problem resolution Nashville Tennessee

*UPDATE Employee: Follow Up

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 Rooms To Go has the absolute worst customer service I have encountered in 38 years. I purchased a sectional sofa from them. They were 4 hours late in delivery, but the weather was bad so I was understanding. When it did arrive one cushion was completely soaked and stained and they were missing 4 pillows. I was assured they would get replacements to me asap. That was 2 months ago, and I was told I will have to wait 30 more days before they even arrive at the warehouse because of the manufacturer. Even though they have dozens of the same sofa in stock all across the country. So they make their customers wait months to resolve what could have been handled in a week. But they don't because they are not willing to go an extra inch for their customers. The only thing they have offered is disingenuous apologies. This is the type of service you can expect if you do business with them. Overpriced, under quality, and horrible service.


This report was posted on Ripoff Report on 02/14/2014 09:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rooms-To-Go/Nashville-Tennessee/Rooms-To-Go-Terrible-customer-service-even-worse-problem-resolution-Nashville-Tennessee-1123533. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Follow Up

AUTHOR: TellUsRTG - ()

That is horrible to hear and I apologize that noone has been able to take care of this for you. I would like to see if we have any other options that can get this resolved faster for you. Could you please email me the phone number listed on the account to Tellus@Roomstogo.com "Attention Ripoff Report"? 

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