• Report: #968302

Complaint Review: Rooms To Go

  • Submitted: Mon, November 12, 2012
  • Updated: Tue, November 13, 2012

  • Reported By: LeoC — San Antonio Texas United States of America
Rooms To Go
707 NW Loop 410 San Antonio, Texas United States of America

Rooms To Go Rooms To Go sold me leather living room set and after 4 years they are rotting and peeling San Antonio, Texas

*UPDATE Employee: Rooms To Go Response

*Author of original report: Photos and Order Number

*Author of original report: Photos and Order Number

*Author of original report: Will Post Photos Later

*UPDATE Employee: Rooms To Go

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Four years ago we bought a Living Room set at Rooms To go and they claimed they were leather. At four years the living room started to crack and peel all over. I went back to Rooms To Go and the salesman said that the living room set was Chinese leather. He said I should have bought the protection kit they sell. When we bought the living room set nothing was mentioned about the protection kit they sell. My wife went to an upholstery shop and said that the leather they sold was not real.

This report was posted on Ripoff Report on 11/12/2012 07:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rooms-To-Go/San-Antonio-Texas-78216/Rooms-To-Go-Rooms-To-Go-sold-me-leather-living-room-set-and-after-4-years-they-are-rottin-968302. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Rooms To Go

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
3Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Rooms To Go Response

AUTHOR: TellUsRTG - ()

We apologize for the disappointment caused by
your leather set. While Rooms To Go warrants new orders for one year, we certainly
expect it to last longer. If you could email us pictures along with order
information to TellUs@RoomsToGo.com
including Attention Ripoff Report in the subject; we would be happy to look
further into your account. 
Respond to this report!
What's this?

#2 Author of original report

Photos and Order Number

AUTHOR: LeoC - (United States of America)

Order number 2293545

Here are the photos
Respond to this report!
What's this?

#3 Author of original report

Photos and Order Number

AUTHOR: LeoC - (United States of America)

Here are the photos of the sofa. Order number 2293545. As you can see sofa is peeling and cracking all over the place. Real leather does not do that. I will also email directly to you.
Respond to this report!
What's this?

#4 Author of original report

Will Post Photos Later

AUTHOR: LeoC - (United States of America)

I will email you the photos and the invoice details later today. I will also post the photos here as well so everybody can see. Real leather does not peel. This is my second set of leather seats and I also had a vinyl set previously. My vinyl set was even more durable than this.
Respond to this report!
What's this?

#5 UPDATE Employee

Rooms To Go

AUTHOR: David_RTG - (USA)

Rooms To Go provides a one year warranty for all new purchases.  From the information that you provided, it does sound like the warranty period has expired.  But if you can send us an email to tellus@roomstogo.com with your order information and pictures of the set, we would love to see what is going on and if there may be any options available for you. 
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X