- Report: #1041562
Report - Rebuttal - Arbitrate
Complaint Review: Rooms To Go
Rooms To Go2220 W Grapevine Mills Cir, grapevine, Texas United States of America
Rooms To Go Couches cave in, they offer false promises to fix it but never follow through grapevine, Texas
*UPDATE Employee: Rooms To Go Response
*Author of original report: Rtg
*UPDATE Employee: Rooms To Go
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A guy comes out & puts the springs back in and tells me they'll give me a call in 2-3 days with a permanent solution. 3 weeks go by and we get no call. By this time, more springs are loose, so I call. The person on the phone acted surprised that I hadn't received a call or any further resolution. They said the rep who came to my house said the issue was closed! Obviously not since I'm practically sitting on the floor if I sit on my couch! A new rep comes out, says that it's "a safety issue and needs a better fix".
He takes photos, has me sign paperwork, and promises someone will call. Big surprise, 2 months later NOBODY from RTG has called me and the couch is caving in again. My husband & I have a milk crate shoved under the cushion so we can sit and not sink in 12 inches. I plan to spend tomorrow on the phone attempting to deal with this, but don't expect much. In 4 months I've been given the run around & quick fixes that lead me to believe the couch is garbage & they have no way to truly fix it. That or they just don't care. They got my money, why bother keeping me happy?
This report was posted on Ripoff Report on 04/07/2013 11:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rooms-To-Go/grapevine-Texas-76051/Rooms-To-Go-Couches-cave-in-they-offer-false-promises-to-fix-it-but-never-follow-through-1041562. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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