- Report: #1171079
Report - Rebuttal - Arbitrate
Complaint Review: Rooms To Go
Rooms To GoNationwide USA
Rooms To Go Rooms to Go just don't Go there Nationwide
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From the time I purchase the sofa-chace and atuman I had nothing but trouble. On TV they advertised next day delivery but that did not happen. Both items did not ship the same day and I had to wait about 3 weeks to recieve all my furniture.
The ataman was not straped down for delivery. When the none English speaking delivery men delivered the atuman it was damaged due to the way they packed things tosed in the truck. The two men talked about the atuman falling from another furniture in Spanish and didn't care. One of the men spoke broken English. he advise me to call about it and they will send a new one. I went through about 3-4 deliveries and recieved bad costumer service. Rooms to go even canceled my warranty without notifing me on the autman.
The sofa-chace we paid for a bond to protect the furniture form stains and it wasn't put on. The sofa broke after twon months of having it. A tech came out to put the stuff on our sofa and my wife said that it look like he didn't put anything on it. We get a water stain and I called and the rep says that the sofa chace doesn't have a warranty on it. I know I have an extended warranty and I know for sure that the 1 year warranty was not over.
Then Rooms to go agree that the warranty wasn't over and that they will send a tech out. Tuesday Augest 12th came and no tech. I called complained and turns out they changed it to the 19th.
On the 19th a man named Daniel Roman called to comfirm the cancelation of my service. I was confused because he stated that I called to cancel the service that morning and that was not true because I did not call them that morning to cancel the service.
Daniel Roman put a block on my account and had request that all calls go to him. Once I was trainsfered to him he hung up the phone.
This report was posted on Ripoff Report on 08/20/2014 11:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rooms-To-Go/nationwide/Rooms-To-Go-Rooms-to-Go-just-dont-Go-there-Nationwide-1171079. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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