- Report: #1073759
Report - Rebuttal - Arbitrate
Complaint Review: Rooms to Go
Rooms to Go7600 Rivers Avenue North Charleston, South Carolina USA
Rooms to Go Terrible Customer Service and Broken Furniture North Charleston South Carolina
*Author of original report: broken again
*UPDATE Employee: Rooms To Go Response
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I think that Rooms to Go does not care at all about their customer's satisfaction once the furniture is payed for. I have bough thousands of dollars worth of furniture in the last couple months - paid in full and every time something is broken.
The first time I bought The Dumont king size bed, two side tables, the big dresser and the mirror. The dresser's wood was completely wrecked by tape or some sort of burn. One of the side tables had a giant hole in the backing and the other one had more wood damage. My boyfriend agreed to take the back off the one with the hole and switch it with the damaged wood one so they would only have to replace the one.
That all happens and I'm not that mad because it was the first offense. So i decide to buy The Delmont 7 piece dining room table and the buffet.
One of the arm chairs, the first time, has only 3 legs. At this point, I'm really upset because I had to miss work with the first offense for the redelivery, and I cannot believe that just for once I cannot get a smooth delivery. I call, I complain, I got some young girl who said "Welp, sometimes it happens" That was her customer service. No offer for a discount, no working with me on delivery dates, nothing!
I take off today to get the arm-chair re-delivered and wouldn't you know the chair has HALF A LEG! These are blatantly obvious problems. It is not like I am sending things back because of scratches.
I have a dinner party on Saturday for 6 people and i have 5 CHAIRS! I have spent way to much money and way to much time dealing with this unbelievably crappy service. I will non-stop post on these forums and I will definitely be reporting them to the BBB.
This report was posted on Ripoff Report on 08/07/2013 06:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rooms-to-Go-/North-Charleston-South-Carolina/Rooms-to-Go-Terrible-Customer-Service-and-Broken-Furniture-North-Charleston-South-Caroli-1073759. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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