- Report: #1078084
Report - Rebuttal - Arbitrate
Complaint Review: Rooms to Go
Rooms to Go, Hoover, Alabama USA
Rooms to Go Do not purchase the extended warranty Hoover, Alabama
*Author of original report: RTG customer service
*UPDATE Employee: Contact us
*Author of original report: Extended warranty
*UPDATE Employee: Rooms To Go Response
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I purchased an extended warranty after purchasing a living room set at Rooms to Go. This extra coverage costs $200. I was told that this warranty would cover almost every structural issue I may encounter with this this furniture.
After about a year of owning this furniture, seams in the sofa cushions began ripping apart and the stuffing inside the cusions was coming out. I phoned customer service at Rooms to Go only to be told that a ripped seam is not covered in the warranty. When asked exactly what was in my warranty that I paid $200 extra dollars for, I was told that she could not discuss it with me.
Please be aware that this extended warranty is worthless and a waste of money. Also, the quality and construction of this furniture is not good.
This report was posted on Ripoff Report on 08/22/2013 09:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rooms-to-Go/Hoover-Alabama/Rooms-to-Go-Do-not-purchase-the-extended-warranty-Hoover-Alabama-1078084. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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