- Report: #946535
Report - Rebuttal - Arbitrate
Complaint Review: Rooms to Go
Rooms to GoInternet, Florida United States of America
Rooms to Go Claimed a defective piece of merchandise was not a manufacturing defect Internet, Florida
*Author of original report: Update
This past Friday at 830 AM I was woken up by a phone call from a man that worked for rooms to go and told me that he was on his way to come and look at the couch. He came in and looked at the couch and I could tell that he was taken aback by the looks of the couch. Please bear in mind that we do NOT own any pets and have only one child an eleven year old boy that almost never sits in that spot. I am usually the only one that sits in that spot!! The man from Rooms to go took photos of the couch and kindly left. Before he left I asked him what the next course of action was going to be? He said he would submit the photos and then in a few days customer service would determine what to do about the issue. This was a Blatant lie.
Today I emailed Customer Service and the lady told me that the technicians findings were that it was NOT a manufacturer's defect. I couldn't believe what I had just read in the email. They also said that this was done as a courtesy and that my warranty had expired. If the company never planned on doing anything in the first place why did they waste my time? This company is a total joke and I would not recommend them to my worst enemy. They sell junk that won't last for more than a year. Surely, the warranty is only a year for a reason. Ridiculous
This report was posted on Ripoff Report on 09/25/2012 03:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rooms-to-Go/Internet-Florida-/Rooms-to-Go-Claimed-a-defective-piece-of-merchandise-was-not-a-manufacturing-defect-Inter-946535. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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