- Report: #991742
Report - Rebuttal - Arbitrate
Complaint Review: Rooms to Go
Rooms to Go7025 west colonial dr Orlando, Florida United States of America
Rooms to Go Water logged Mattress Orlando, Florida
*UPDATE Employee: Rooms To Go
I called the cell phone for truck drivers. No answer. I called corporate customer service and was told a manager would have to get back to me. No manager called, but the customer service rep, Jason called back and said nothing could be done until next week. I drove to the West Colonial store and spoke with Charles the salesman, who referred me to Maria the store manager, who gave me a regional number to call that kept dead ending in an automated loop. Maria reached the regional important man "Fred" on the store line and allowed me to speak to him, and he told me, "I don't know why you want to speak with me, I am sorry this happened, but there is nothing I can tell you or do for you, or nobody else can do anything until Monday when we can see what the delivery schedule is for the week and you need to be available ALL day."
I told him I was available all day on Jan. 5th, and he said, "It is NOT going to happen tomorrow." Nobody had any creative solutions or offered anything other than to kick the can up a ladder of impotent and apathetic people who didn't even want to pay anybody to come get a soggy mattress out of my home. A customer service rep named "Autumn" advised me not to put a mattress cover on it because it can get moldy. Wow. AS I left the store, the salesman Charles told me, "Rooms to go Regional in Lakeland Shuts down at 3pm every friday and if the world ends, they won't know it until Monday. Good luck getting any response"
I called AMEX last night after exhausting options with RTG and they cancelled payment on the whole order until it is resolved. I am going mattress shopping elsewhere today and am sure somebody can give me better service.
This report was posted on Ripoff Report on 01/05/2013 09:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rooms-to-Go/Orlando-Florida-32818/Rooms-to-Go-Water-logged-Mattress-Orlando-Florida-991742. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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