- Report: #991742
Report - Rebuttal - Arbitrate
Complaint Review: Rooms to Go
Rooms to Go7025 west colonial dr Orlando, Florida United States of America
Rooms to Go Water logged Mattress Orlando, Florida
*UPDATE Employee: Rooms To Go
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I called the cell phone for truck drivers. No answer. I called corporate customer service and was told a manager would have to get back to me. [continued below]....
I told him I was available all day on Jan. 5th, and he said, "It is NOT going to happen tomorrow." Nobody had any creative solutions or offered anything other than to kick the can up a ladder of impotent and apathetic people who didn't even want to pay anybody to come get a soggy mattress out of my home. A customer service rep named "Autumn" advised me not to put a mattress cover on it because it can get moldy. Wow. AS I left the store, the salesman Charles told me, "Rooms to go Regional in Lakeland Shuts down at 3pm every friday and if the world ends, they won't know it until Monday. Good luck getting any response"
I called AMEX last night after exhausting options with RTG and they cancelled payment on the whole order until it is resolved. I am going mattress shopping elsewhere today and am sure somebody can give me better service.
This report was posted on Ripoff Report on 01/05/2013 09:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rooms-to-Go/Orlando-Florida-32818/Rooms-to-Go-Water-logged-Mattress-Orlando-Florida-991742. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.