- Report: #1040563
Report - Rebuttal - Arbitrate
Complaint Review: Rooms to Go
Rooms to GoInternet United States of America
Rooms to Go Lies, scams and ripoff! Internet, Internet
*UPDATE Employee: Rooms To Go
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This was unacceptable to us, we are talking about a costly peice of furniture that should not spontaniously crack after less then two years. After many phone calls working our way up the chain of command to get some results they offered us a credit as the set we had was no longer available.
We were given specific details of using the credit, it had to be at the store of purchase, had to be used by a certain date and could be for any selection we chose. In the interum my husband had some health issues so RTG agreed to extend the time frame to redeem our credit.
We finally went to the store a few weeks ago to use our credit, mind you we would prefer to not get another peice of furniture from this store but were not going to just walk away. We made our selection the sales person had the office look up our credit, we paid the additional monies owed and scheduled the delivery.
My husband called yesterday to confirm the delivery, they told him they had two scheduled, one to pick up our bedroom furniture (SERIOUSLY?)and another to deliver the new wall unit.
We never agreed nor were we told that our credit was in exchange for our bedroom set, nor would we have agreed (we are not that stupid) as beleive me the credit given did not cover the entire set. Never was there an option to exchange the one piece the offer direct from corporate was a credit.
A credit is supposed to be exactly that, monies you can use toward another purchase. Now we are back to square one, a damaged peice of furniture and no retribution from RTG. I have already reported to the BBB and attempted to post on their Facebook page.
I am outraged at the lies and scams that have been put into play here. We have emails stating we have a credit to be used for anything we choose, apparently they do not understand how a credit works.
We have wasted more than a year on this issue and are left with our damaged dresser and painfully bad experience with a comapny that does not stand behind product they sell and has a horrible understanding of what true customer service is all about. I guess retaining customers is not on their agenda.
This report was posted on Ripoff Report on 04/04/2013 06:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rooms-to-Go/internet/Rooms-to-Go-Lies-scams-and-ripoff-Internet-Internet-1040563. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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