• Report: #1043332

Complaint Review: Rooms to go

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  • Submitted: Mon, April 15, 2013
  • Updated: Mon, April 15, 2013

  • Reported By: Manny — Valrico Florida
Rooms to go
Brandon, FL Brandon, Florida United States of America

Rooms to go Rooms to go Brandon Florida We bought 2 couches and were told that they were real leather. After one year they started to crack. We bought insureance and they told us that it would not cover it. Trying to get them to fix it, Brandon, Florida

*UPDATE Employee: RTG Response

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We bought two couches from Rooms To GO that were suppose to be real leather and we bought insurance to cover any issues.   Within a year the couch started to fall apart.  Contacted customer service and we were told that the insurance would not cover.   I asked for my insurance money back and that was not returned.  The couches are falling apart like Pleather with high heat.   Be careful with the scam.   These furnitures are of very poor quality.    I received an email telling me that the manufactury covers one year...Well we called within the one year and they did not fix it.   Not sure if they will even try to fix them.   

Please stay away.  

This report was posted on Ripoff Report on 04/15/2013 08:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rooms-to-go/Brandon-Florida-33511/Rooms-to-go-Rooms-to-go-Brandon-Florida-We-bought-2-couches-and-were-told-that-they-were-1043332. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

RTG Response

AUTHOR: TellUsRTG - ()

Hello - The pictures you posted look very familiar so I believe we are already working with you via email on this case.  If not, we would be happy to help you as well.  Please email us your information to customerservice@roomstogo.com.  Thank you
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