- Report: #1167524
Report - Rebuttal - Arbitrate
Complaint Review: Roomster
Roomster Sent generic, false email and then deleted the person's account. Then took an authorized amount of money directly from my bank account. This company should be put out of business. Help me find those in charge and stop this scam from happening to others. New York, New York Nationwide
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I joined Roomster in the hopes of finding a potential roommate to help me pay the mortgage on my home. There appeared to be many on the site who matched my interests in a roommate. I sent a mutlitude of email and decided to pay for the 3-day subscription in order to read and respond to any messages I may receive. Without a subscription, you cannot read any e-mail. I received two email from a woman who was not even in my "matched" list.
I took her information and attempted to contact her. Within 24 hours, her account was deactivated and recieved no responses from any others I had messaged. Today, I check my bank to see that this site has renewed my subscription without notification and has upgraded me to a monthly payment plan and is in the process of taking the money from my account. I tried to email the help desk since there is NO phone contact information...I have been notified that I received a response from them, however, when I log into my account, there is no new email.
Please help me stop this company from continuing further. I am interested in legal action. There is too much evidence of faulty accounts are being used to email new customers in the false hope that someone is interested in their advertisement; thus prompting the new customer to begin a subscription to read the "interested party."
This report was posted on Ripoff Report on 08/05/2014 10:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/Roomster/nationwide/Roomster-Sent-generic-false-email-and-then-deleted-the-persons-account-Then-took-an-au-1167524. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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