• Report: #955895

Complaint Review: Ross Sveback

  • Submitted: Tue, October 16, 2012
  • Updated: Tue, October 16, 2012

  • Reported By: General Store — Hillsdale New York United States of America
Ross Sveback
Internet United States of America

Ross Sveback I ordered Mr Sveback's faux bois china for my store. It was a very large order, well over $1000. He took my payment but never sent the merchandise. This was over a year ago. I've tried repeatedly to r , Internet

*REBUTTAL Owner of company: Product was shipped and received

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We placed a very large order for Mr. Sveback's faux bois china over a year ago. The order never came. After endless calls and emails we have gotten nowhere. He occasionally responds, but never provides concrete information. He evades responsibility and yet happily posts his latest recipes and other "lifestyle" tips on his blog while stealing from honest people.

This report was posted on Ripoff Report on 10/16/2012 05:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ross-Sveback/internet/Ross-Sveback-I-ordered-Mr-Svebacks-faux-bois-china-for-my-store-It-was-a-very-large-ord-955895. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Product was shipped and received

AUTHOR: sveback - (United States of America)

The part of this story that has not been covered is the fact that the original pottery that manufactured my product went bankrupt leaving me holding the ball.  I had to find a new pottery to manufacture this collection and fulfill all the orders that were left.  This is not as easy as making a call and it just 'happening'  The process took over two years worth of work.  

This merchant was not shipped their original order due to the fact that certain pieces are still in the process of being cast and it was my decision to send them the full balance of their order in product that finally became available rather than have them wait another 6-8 months for the other pieces to arrive from England.  Casting one piece of pottery costs $6K-$8K and requires a minimum production of 5,000 pieces being made - it takes time and money.  As a small business person that was starting from scratch again, I asked every customer to please be patient while I worked through this process.  At this point, I have done everything in my power to fulfill this customer's order - I hope he is happy with the product he has received and can one day understand that I truly did everything within my power to resolve this situation with him.

I chose daily to stay positive and not slander anyone who was slandering me when results were not happening in their time frame.  It is always easy to judge the decisions someone else is supposed to make when you are not involved in the process.  It simply is not like going to the store and picking up bottled water.  Instead of walking away from the problem, I focused on finding a solution to bring every single person their order.  I never walked away, regardless of my need to be quiet and put all of my attention on this.   My request is that respect be granted for not quitting or walking away because the process was difficult and the end time unknown.
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