- Report: #908213
Report - Rebuttal - Arbitrate
Complaint Review: Roto Punch
Roto Punch300 Returns Rd Wallingford, Connecticut United States of America
Roto Punch Automated Order System that keeps adding "offers", no matter how many times you decline, then charges you the maximum. Wallingford, Connecticut
*REBUTTAL Individual responds: Roto Punch
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From there, the system will ask you - then ask you again - and then beg you to add another hole puncher. You press "no", but it ignores you. This goes on infinitely. I lost count of the number of times it asked me if I was "sure I did not want to order an additional hole punch for only the cost of shipping and handling", and the number of times I pressed NO.
I received the order today. I ordered one hole-punch. I received 3, plus 3 screw-driver sets, never mentioned. The total with shipping should have been $17.98. The total was $85.70. No shipping invoice was included. I got the amount charged from my bank.
I did an online search, and finally found their website. After about 30 minutes of digging, I finally found a telephone number. I got a recording saying call back, since all lines are busy. I have done so for the last 5 hours.
Since I am the type of person who will dig-in and fight till the death, I will get my money back. I just wanted to make all late night TV watchers to know:
BEWARE OF THE "ROTO PUNCH" COMMERCIAL. DO NOT CALL THEM
This report was posted on Ripoff Report on 07/07/2012 04:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Roto-Punch/Wallingford-Connecticut-06493/Roto-Punch-Automated-Order-System-that-keeps-adding-offers-no-matter-how-many-times-yo-908213. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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