- Report: #422694
Complaint Review: RousseauWatches.com , MyAtMarket.com, Always At Market
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| RousseauWatches.com , MyAtMarket.com, Always At Market 1545 Capital Dr Ste 106
Carrollton, Texas U.S.A. |
|
RousseauWatches.com, MyAtMarket.com, Always At Market (Shauna Jordan) Rousseau Watch bought from Rocketd on Ebay a COMPLETE RIP OFF!!! Beware!!! Carrollton, Texas
*UPDATE Employee: Rousseau Watches.com, MyATMarket.com Always At Market
*Author of original report: Always At Market re: Rousseau Watch
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We bought a "Rousseau" watch from Rocketd on eBay. (Yeah, our first mistake...but we've learned!) It was a birthday present for our son who noticed that the hands stuck, stopping the time. Rocketd, the eBay seller, directed us to Rousseauwatches.com (myatmarket, aka always at market).
In August, we sent it in, got delivery verification that the watch was indeed received by a J Baxa on Aug 22, at 4:03 pm, and so we waited...and waited...and waited. When you submit a watch for repair, they tell you it can take up to 12 weeks. Sigh. Finally, on Nov 12, after patiently waiting the 12 weeks, we wrote and asked where the watch was.
We got this on Nov 26th: Good Afternoon, I do apologize for the lack of response on my side. We did receive your item and it is still in the repair department. Our Repair Manager has recently left on a personal emergency and has stated that she will be gone indefinitely. We are currently trying to look for a new Repair Technician.
In the meantime, we are sending the watches back to the Manufacturer to be repaired. If you would like, I will still make sure that your watch gets repaired and in addition, I will have our site manager go through our current inventory to see what watches we have available that are very similar to the one you sent in.
I can email you those options along with pictures of each one and you may choose a brand new watch. Thank you, Shauna Jordan Shauna Jordan Always at Market Customer Service Representative Phone: 972-242-4045 Fax: 972-242-7630 EMAIL WAS HERE. We have written three times since then, asking for an update, and they are completely snubbing us!!! It is our best guess that they have either A. Lost the watch, or B. Never intended to repair or replace the watch to begin with!
Do not buy from them!! Spread good Karma....spend your money ELSEWHERE ...or just throw it out the window of a moving car...at least you'll make someone happy!!
The R*** Family
Tacoma, Washington
U.S.A.
In August, we sent it in, got delivery verification that the watch was indeed received by a J Baxa on Aug 22, at 4:03 pm, and so we waited...and waited...and waited. When you submit a watch for repair, they tell you it can take up to 12 weeks. Sigh. Finally, on Nov 12, after patiently waiting the 12 weeks, we wrote and asked where the watch was.
We got this on Nov 26th: Good Afternoon, I do apologize for the lack of response on my side. We did receive your item and it is still in the repair department. Our Repair Manager has recently left on a personal emergency and has stated that she will be gone indefinitely. We are currently trying to look for a new Repair Technician.
In the meantime, we are sending the watches back to the Manufacturer to be repaired. If you would like, I will still make sure that your watch gets repaired and in addition, I will have our site manager go through our current inventory to see what watches we have available that are very similar to the one you sent in.
I can email you those options along with pictures of each one and you may choose a brand new watch. Thank you, Shauna Jordan Shauna Jordan Always at Market Customer Service Representative Phone: 972-242-4045 Fax: 972-242-7630 EMAIL WAS HERE. We have written three times since then, asking for an update, and they are completely snubbing us!!! It is our best guess that they have either A. Lost the watch, or B. Never intended to repair or replace the watch to begin with!
Do not buy from them!! Spread good Karma....spend your money ELSEWHERE ...or just throw it out the window of a moving car...at least you'll make someone happy!!
The R*** Family
Tacoma, Washington
U.S.A.
This report was posted on Ripoff Report on 02/10/2009 07:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/RousseauWatchescom-MyAtMarketcom-Always-At-Market/Carrollton-Texas-75006/RousseauWatchescom-MyAtMarketcom-Always-At-Market-Shauna-Jordan-Rousseau-Watch-bough-422694. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Rousseau Watches.com, MyATMarket.com Always At Market
AUTHOR: M. Williams - (U.S.A.)
SUBMITTED: Wednesday, July 22, 2009
In respons to The R*** Families complaint, I would be upset if I had been treated the same way he explains. I am the new Manager of Customer Service for Always at Market and want any reader to know that we are going to make every effort to resolve any customer issue with one phone call or email. Since my being brought into this department in February of 2009, significant changes, in positive directions, have been put in place to ensure that every customer have a winning experience from the actual win of the auction to the resolution of any problem they may have with any issue. It is our commitment to the customer to provide the World Class Customer Service they deserve and that every phone call be answered by the second ring, during business hours, as well as all emails returned and resolved by the end of each business day. My intent is to restore consumer confidence in Always at Market and if you have had an unpleasant experience in the past, my request is that you would give us an opportunity to better serve you in the future. Thank you.
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What's this? #2 Author of original report
Always At Market re: Rousseau Watch
AUTHOR: The Reese Family - (U.S.A.)
SUBMITTED: Wednesday, February 11, 2009
Wow. I am guardedly optimistic that perhaps (finally) a resolution is in the works. After over 7 months of waiting, we got the email below. I'll let you know how/if it does actually get resolved.
Good Morning
My name is Jon Gill from Always At Market. I am in customer service and have been given the responsibly to look into your issues with us.
I am so sorry for the long, long delay in getting your issue resolved. What I would like is permission to you a new watch free of cost (Rousseau) and refund your money on your original purchase.
Here is the picture of the watch I'd like to send you.
Again I'm so sorry for the delay on the measures you've had to take to get this matter closed.
If you have any questions, feel free to contact me
Thank you
Jon Gill
Always At Market
Good Morning
My name is Jon Gill from Always At Market. I am in customer service and have been given the responsibly to look into your issues with us.
I am so sorry for the long, long delay in getting your issue resolved. What I would like is permission to you a new watch free of cost (Rousseau) and refund your money on your original purchase.
Here is the picture of the watch I'd like to send you.
Again I'm so sorry for the delay on the measures you've had to take to get this matter closed.
If you have any questions, feel free to contact me
Thank you
Jon Gill
Always At Market
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