- Report: #422694
Report - Rebuttal - Arbitrate
Complaint Review: RousseauWatches.com , MyAtMarket.com, Always At Market
RousseauWatches.com , MyAtMarket.com, Always At Market1545 Capital Dr Ste 106 Carrollton, Texas U.S.A.
RousseauWatches.com, MyAtMarket.com, Always At Market (Shauna Jordan) Rousseau Watch bought from Rocketd on Ebay a COMPLETE RIP OFF!!! Beware!!! Carrollton, Texas
*UPDATE Employee: Rousseau Watches.com, MyATMarket.com Always At Market
*Author of original report: Always At Market re: Rousseau Watch
In August, we sent it in, got delivery verification that the watch was indeed received by a J Baxa on Aug 22, at 4:03 pm, and so we waited...and waited...and waited. When you submit a watch for repair, they tell you it can take up to 12 weeks. Sigh. Finally, on Nov 12, after patiently waiting the 12 weeks, we wrote and asked where the watch was.
We got this on Nov 26th: Good Afternoon, I do apologize for the lack of response on my side. We did receive your item and it is still in the repair department. Our Repair Manager has recently left on a personal emergency and has stated that she will be gone indefinitely. We are currently trying to look for a new Repair Technician.
In the meantime, we are sending the watches back to the Manufacturer to be repaired. If you would like, I will still make sure that your watch gets repaired and in addition, I will have our site manager go through our current inventory to see what watches we have available that are very similar to the one you sent in.
I can email you those options along with pictures of each one and you may choose a brand new watch. Thank you, Shauna Jordan Shauna Jordan Always at Market Customer Service Representative Phone: 972-242-4045 Fax: 972-242-7630 EMAIL WAS HERE. We have written three times since then, asking for an update, and they are completely snubbing us!!! It is our best guess that they have either A. Lost the watch, or B. Never intended to repair or replace the watch to begin with!
Do not buy from them!! Spread good Karma....spend your money ELSEWHERE ...or just throw it out the window of a moving car...at least you'll make someone happy!!
The R*** Family
This report was posted on Ripoff Report on 02/10/2009 07:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/RousseauWatchescom-MyAtMarketcom-Always-At-Market/Carrollton-Texas-75006/RousseauWatchescom-MyAtMarketcom-Always-At-Market-Shauna-Jordan-Rousseau-Watch-bough-422694. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.