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  • Report: #974396

Complaint Review: Route 66 Extended Warranty

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  • Submitted: Tue, November 27, 2012
  • Updated: Sat, December 08, 2012

  • Reported By: Mark — Colorado Springs Colorado United States of America
Route 66 Extended Warranty
Internet United States of America

Route 66 Extended Warranty Route 66 Warranty is a ripoff Internet

*Author of original report: Route 66 resloution

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I recently purchased an extended warranty from Route 66 through my very credible credit union. They sold it under the guise of being "the number 1 extended warranty company". The rep at the credit union is certianly a little at fault here, but this warranty is not cheap ($1783 for what amounts to 60mo or 49k miles, which is when the car hits 100k). They DO NOT cover diagnostics to determine what the problem is on the car. If your check engine light comes on, you have to run diagnostics to determine what the problem is so they can fix it. Apparently, these clowns dont feel the need to pay for the shops time to do problem determination in order to fix exactly what is needed. I guess the next time I will tell the shop to just fix anything and everything that the code indicates and just charge these idiots. Seems reasonable. If Route 66 wanted to know exactly what the problem was then maybe they should pay the shop time to determine this. My car is not a '76 camero, so there are computers on board that help to determine this that need to be read. Route 66 will tell you (as they did me) that "we don't charge a deductible". Well boys, charge me a $75 deductible and you pay the rest of the charges. I am still ahead here. Or maybe dont charge almost $2k and have the customer pay for many of these things you don't cover. Bottom line is that I have a choice, and I will never choose to use these clowns again. Number 1? Really?

This report was posted on Ripoff Report on 11/27/2012 11:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Route-66-Extended-Warranty/internet/Route-66-Extended-Warranty-Route-66-Warranty-is-a-ripoff-Internet-974396. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Route 66 resloution

AUTHOR: Mark - (United States of America)

I wanted to provide an update on my issue with Route 66. After getting through the first line customer (no service) rep, I was contacted by a manager who reviewed my claim. This gentleman was extremely cordial and we discussed each of our postitions. While he maintained that the policy indicated that they wouldnt cover any diagnostic work, shop supplies nor taxes, he covered all of these and the repair cost me nothing. This is above and beyond for sure, as I was OK with the taxes and the shop supplies, but disagreed with the diagnostic. I stated my position that the lack of covering diagnostics in the future would tend to have me tell the techs to just replace everything concerning the potential issue and forget about charging me for diagnostics. I told them that they benefit from diagnostics so they dont have to pay for what is not broken. Just charge more for the policy and cover it if need be. Bottom line is that they did step up and go above and beyond after my complaint, but their policy here needs to change.
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