Ripoff Report Verified™ REVIEW
EDitor's UPDATE: Positive rating and recognition has been given to Routhmeir Sterling Inc
for its full commitment to quality customer service.
Ripoff Report's discussions with Routhmeir Sterling Inc have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Routhmeir Sterling Inc listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Routhmeir Sterling Inc's principle, Mr. Todd Cory, has informed us that his personal philosophy is that his clients success are the heart of the business. As a successful businessman, Mr.Cory feels it is critical to listen and respond properly. By always putting his customers first, Mr. Cory hopes to maintain Routhmeir Sterling Inc. as a success both now and for many years to come. We are one of the top agencies for helping consumers move forward in correcting and maintaining a better rating on their credit.
One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Routhmeir Sterling Inc truly communicate all aspects of their service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises.Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.. The information provided in this report below is based on comments made by Becky Cooper during an onsite inspection held by a third party verification company with no biases towards Routhmeir Sterling.
Routhmeir Sterling is a credit agency or a collection agency that purchases debt with the intent of working with the individual to help correct their credit, credit history, credit rating, and get them back on track. Becky Cooper went on to state the following about her company, "we believe bad things happen to good people...to get them back on track is the vision for Routhmier Sterling."
In order to obtain leads Routhmeir Sterling works with different brokers that sell out of state and in state past due debt. Ms. Cooper went on to explain their sales and services process, "if we buy it direct from the seller, and we’re the first agency to work it it’s normally pretty easy to locate that individual. If it’s come from two or three different agencies it may have aged it may be four or five years old." If this is the case they will have to do research through social media and specific software to find the debtors and advise on the best way to handle their debt. CUSTOMER CARE & COMPLAINT RESOLUTION – ROUTHMEIR STERLING
During the onsite interview Ms. Cooper was asked to describe a situation where a client was not satisfied with the level of service they received. Ms. Cooper expressed that 50% to 60% of the individuals they work with complaint due to the nature of their call or how they got their information. Ms. Cooper further explained that in order to successfully reach the parties in debt they will sometimes need to use software such as Lexis Nexis and Experian in addition to reaching out to references on their initial loan. In order to remedy this Routhmeir Sterling is very active in expressing to the debtors that their goal is to help them get out of debt in any way that they can.
When asked to comment on complaints posted on Ripoff Report's website Ms. Cooper stated the following, "that individual client...he was upset because we made contact with some family members who gave him messages that we had called, he didn't think that was proper." Ms. Copper went on to state, "we do have the legal right to do that. We're trying to locate them, we use the same software that every other agency uses and that will give you the relatives, the references, their neighbors, whatever the case may be." In order to assure future and current clientele Routhmeir Sterling has been in business for over 12 years, they are affiliated with the BBB, as well as the Debt Buyers Association.
When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Ms. Cooper stated, "we have weekly meetings here with the staff to go over all of FDCPA compliance rules so that our collectors are in compliance. We also have meetings and one on one talks with the staff on how to communicate with a debtor."
Routhmeir Sterling is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "it means a lot and I say that in fully honesty." Ms. Cooper compared the satisfaction of working with the Better Business Bureau to the security of working with Ripoff Report. ROUTHMEIR STERLING INC – STATEMENTS FROM VICE PRESIDENT – BECKY COOPER "
We are one of the top Asset Management Agencies in the industry. We excell in creating options to clients to correct their credit. With us, you'll always receive a customized approach from a team who consistently take your needs first. Please take time to review our site, help us to help you manage your past due issue. Meet the people who will manage your account and receive answers to some of your questions.
Routhmeir Sterling Inc’s team have expressed they feel very confident doing their job. Routhmeir Sterling Inc takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "We provide a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Mr. Cory is truly concerned about our contribution to the company and providing opportunities for us. He takes time to listen and communicate with staff and consumers. "
Ripoff Report was pleased to learn that Routhmeir Sterling Inc’s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction. STATED IMPROVEMENTS FROM ROTUHMEIR STERLING INC
Routhmeir Sterling Inc recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Routhmeir Sterling Inc has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Becky Cooper, Ripoff Report is convinced that Routhmeir Sterling Inc is committed to quality delivery of services resulting in total client satisfaction. How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Routhmeir Sterling meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future. Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike. Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. NOW TO THE ORIGINAL REPORT THAT WAS FILED
Routhmeir Sterling Inc 888-687-8930 Jeremy Martinez - Becky Cooper Routhmeir Sterling Inc Cedar Rapids Iowa
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.
STATEMENT FROM ROUTHMEIR STERLING INC:
The client had no intent to pay the past due debt and is reaching out to discredit Routhmeir Sterling Inc in doing so. We do recite the mini-memoranda and try in everyway to help our clients respectfully. This file has been closed.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Routhmeir Sterling Inc has violated the FDCPA and has harassed me and my family for debt that I have not acknowledged. I have asked them to stop contacting me and their are refusing to honor my request. They have also failed to recite the mini miranda. Be aware, Routhmeir Sterling Inc is a scam collection agency. They have been reported to the Iowa Attorney General office and the FTC. The rep who kept calling was Jeremy Martinez. The Legal Operations Manager is Becky Cooper.
Their contact numbers are:
Toll Free: 888-687-8930