• Report: #786342

Complaint Review: Rove Pest Control

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  • Submitted: Sat, October 08, 2011
  • Updated: Sat, October 08, 2011

  • Reported By: jak — Lakeville Minnesota United States of America
Rove Pest Control
P.O. Box 251335 Woodbury, Minnesota United States of America

Rove Pest Control Rob Greer Owner Manager Minnesota business #4108321-2 High pressure door to door sales to create falsified contracts to extract money from consumers Woodbury, Minnesota

*Author of original report: There is nothing to straighten out??

*Consumer Suggestion: I don't know about the rest of your experience, but....

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On 07/21/11 at 6:05 P.M. an individual by the name of Otto came to my door unsolicited to sell me the Rove Pest Control service. The sales tactics were extremely high pressure and arm twisting. Otto would not leave my property unless I signed a service agreement. His sales pitch was that I could think about it and cancel anytime within 3 days. I signed the agreement and Otto provided me a contract with his name and out of state phone number clearly printed on the contract, 307-399-9538. Otto stated that I should call him if I decided to cancel.

On 07/22/11 at 12:56 p.m. I phoned Otto and canceled the contract. I have phone verification and documentation.

On 07/22/11 at 6:00 p.m. I came home to find a bill in my door from Rove Pest Control in the amount of $95.34 stating service was provided at 5:25 p.m. This bill violates both the contract 3 day cancelation period and Minnesota state statues thus making the contract a breech. Further I canceled the contract within my rights and did not authorize any service.

In the days after 07/22/11 I was harassed repeatedly via telephone at work by Mr. Rob Greer, owner/manager of Rove Pest Control in Woodbury MN. Mr. Rob Greer via phone calls to my place of work made numerous threats of collections, courts and other methods to get me to pay $95.34 forservices I did not authorize or see take place. Mr. Rob Greer insisted I pay immediately over the phone by credit card, that he would not accept any other form of payment. I made it clear to Mr. Rob Greer that I had canceled the service within my rights and did not wish any future service. Mr. Rob Greer agreed if I
would make payment that day by credit card for the unauthorized service provided. I made the payment of $95.34 by credit card transaction to stop the harassment and move on. Per Mr. Rob Greers statements on the phone I was entitled to
treatment of the inside of the home as part of the $95.34 payment.

On 08/24/11 at 3:45 p.m. I found another bill in my door from Rove Pest Control. This time the amount was for $119.98! I contacted Mr. Rob Greer and refused to pay it.

On 09/28/11 at 3: 46 p.m. I receive a phone call from Mr. Rob Greer again at my place of work trying to solicit payment from me. Again I refuse.

On 10/03/11 at 7:08 p.m. I received another invoice in the mail from Rove Pest Control so I e-mail Mr. Rob Greer my concerns so I can have the conversations in writing. Again Mr. Greer agrees to cancel the service this time in writing but Mr. Greer claims I still owe $119.98 for the second unauthorized service. I pay the $119.98 after Mr. Greer states in writing that
the service is terminated.

On 10/4/11 I receive by mail an invoice in the amount of $215.96 of which $14.36 is Minnesota sales tax. This amount is above and beyond the monies I have already paid. The invoice states that this sum is for a cancelation fee. Also Mr. Rob Greer is adding sales tax to a fee that provides no goods or services. This is in direct conflict with the state tax laws and
the Minnesota Department of Revenue. In addition to the invoice Mr. Rob Greer sent a copy of the forged contract that he is trying to enforce. The contract Mr. Greer has in his possession is clearly different than the contract I was given by Otto at my door step on 07/21/11.

In addition to the entire process being a fraudulent way to collect money, the service that they say they have provided does nothing. I have mice in the home and large amounts of insects all over my house. I have photos of these problems.

This report was posted on Ripoff Report on 10/08/2011 09:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rove-Pest-Control/Woodbury-Minnesota-55125/Rove-Pest-Control-Rob-Greer-Owner-Manager-Minnesota-business-4108321-2-High-pressure-door-786342. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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#1 Author of original report

There is nothing to straighten out??

AUTHOR: jak - (United States of America)

There is nothing to straighten out?? This is a ripoff scam in my opinion and I am reporting it as such to inform other potential customers.
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#2 Consumer Suggestion

I don't know about the rest of your experience, but....

AUTHOR: Ken - (USA)

"The sales tactics were extremely high pressure and arm twisting. Otto would not leave my property unless I signed a service agreement. His sales pitch was that I could think about it and cancel anytime within 3 days. I signed the agreement and Otto provided me a contract."

So, Otto essentially was trespassing and refused to leave your property? You specifically ASKED him to leave, correct?

What did the police do when they arrived?......You did call them to remove Otto from your property. right?

Looks like you need to take at least a little responsibility for this fiasco.

Good luck straightening it all out.
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