• Report: #1014007

Complaint Review: Rove pest control

  • Submitted: Thu, February 14, 2013
  • Updated: Mon, February 18, 2013

  • Reported By: Savannahljohnson — Minnesota United States of America
Rove pest control
Po.box 251335 Woodbury, Minnesota United States of America

Rove pest control Biggest scam! Woodbury, Minnesota

*REBUTTAL Owner of company: Pest Control Solutions

*Consumer Comment: Rove Pest Control is a SCAM!!!

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Absoulte RIP OFF! I made sure thare was NO contract agreement when I was on the phone making the appointment. The guy said oh yeah not a problem no contract is fine! Well my boyfriend was the one who had to meet the exterminator... He was not friendly never took off his sunglasses never introduced himself nothing very rude!

So he sprayed around and slipped my boyfriend the contract! A full year! He never explaned what he was signing...just sign and initial here.. We weren't aware of it Untill we came home from a trip to find a $100 bill on our front door! Our problem was wasp...idk but we've never had a wasp problem in the middle of winter!

This report was posted on Ripoff Report on 02/14/2013 12:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rove-pest-control/Woodbury-Minnesota-/Rove-pest-control-Biggest-scam-Woodbury-Minnesota-1014007. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Pest Control Solutions

AUTHOR: Rove Pest Control - (United States of America)

Thank you for your feedback on your experience with our company.  We value your opinion and appreciate your business. We apologize for your inconvenience and for the misunderstanding. We strive to make communications clear, but realize details can fall through cracks. 

In order to minimize missed information, we include the terms of the special on the advertisements, cover those same terms over the phone, and then provide the same terms in writing for each customer.  If anything does not line up from one step to the next, we encourage customers to contact us to resolve the conflict and even include a 3-day grace cancellation window explanation on all contracts set up.  

If you ever have questions about particular services, we encourage you to contact us directly for complete explanations.  We send out multiple reminders and brief explanation of services prior to the service date to facilitate complete understanding of the timing & details of the service. The winter service is a specialized treatment that targets overwintering sites of insects that utilize heated homes to complete reproductive cycles from year to year. 

As part of a half off discount, there are some obligations, but we do have different options to help you fulfill that obligation.  We reviewed some of these with you several months back, but would be more than happy to go over the complete list with you again. Just contact us at the office for details. We hope that after you learn our process for pest control, you will understand the value of the services, but if you would like to try another company, we would be happy to provide you with a list of other reputable companies that also specialize in your service needs and also offer the free follow-up services you have been able to use with us.  

We appreciate your time and your business and look forward to speaking with you.

Thank you,

Rove Pest Control
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#2 Consumer Comment

Rove Pest Control is a SCAM!!!

AUTHOR: Anti Rove pest control - (United States of America)

I could not agree more! False contracts seem to be abundant when you search Rove Pest Control.

It's a SCAM! The treatments do NOTHING!! Why would any one want to pay for bug extermination in the dead of a MN winter? Save your self the hassle and buy a can of RAID!
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