- Report: #919423
Report - Rebuttal - Arbitrate
Complaint Review: Roxio
Roxio1600 Carling Avenue Internet United States of America
Roxio Corel acquired Roxio in 2012 Abysmal software support, software malfunctions, software won't install Ottawa, Internet
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I'd bought Roxio Creator Pro 2011 in December 2010. Eventually the software worked with intervention from Roxio tech support by phone, on Windows XP Pro. For around 16 months the product was installed and I used successfully it every once in a while.
However, when my old HP Pavilion Media Center PC finally broke permanently, Roxio Creator Pro 2011 wouldn't install on a different, HP Pavilion PC running Windows 7 Home Premium. Roxio literally lost the first two support cases I file about this. On the third support case, after around 35 emails back and forth from Corel support, exactly none of their *guesses* on the solution to the problem worked. It was clear they were guessing because they'd try different things with bravado and each would fail.
Windows 7 Home Premium was available at the time of purchase of Roxio Creator Pro 2011, and Corel tried to insist that I should downgrade DirectX and other software on my new PC to accommodate their old software. When I declined to downgrade the software, I began requesting that they simply provide the 2012 version of their product and make good on their promise of a working product. To this request Corel *never* responded, and ignored each email they received about it. Eventually the alleged lead tech simply allowed the case to be automatically archived, never responding to reasonable requests from an experienced LAN manager (me) to solve the products installation problems.
So, I'll never buy another disposable software product from Roxio again. You should consider avoiding them and going to software companies who know what they're doing. Roxio and Corel aren't among them.
This report was posted on Ripoff Report on 07/29/2012 10:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Roxio/internet/Roxio-Corel-acquired-Roxio-in-2012-Abysmal-software-support-software-malfunctions-softwa-919423. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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