- Report: #731767
Report - Rebuttal - Arbitrate
Complaint Review: Royal Caribbean International
Royal Caribbean International1050 Caribbean Way Miami,FL Internet United States of America
Royal Caribbean International John Chambers (Resolutions Agent) $1900 UNAUTHORIZED CHARGE LEAVES FAMILY WITH NO MONEY FOR 3-5 BUSINESS DAYS Internet
*Consumer Comment: Use an agent
*Consumer Comment: Another Shoot Me In The Head Post
*Consumer Comment: Try this as an alternative
*Consumer Comment: Painful lesson.
*Consumer Comment: LIARS
*General Comment: 5 days, no food?
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I am obviously looking for some sort of compensation other than whats been offered. Our cruise is not until December so there is still time to maybe make this a little less of a nightmare. Whether it be a significant amount of onboard credit, a chunk taken off the balance owed or an upgraded room, I CERTIANLY think that is not too much to ask given that Royal Caribbean has left a family stranded with no money for 3-5 business days. Not to mention I've spent 2 whole days trying to sort thru this mess.
We are going on this cruise for my parents 30th Anniversary. Its my husbands and grandmothers first time to cruise. Collectively we have spent approximately $11,000 on this cruise. It is ABSURD the way this error, that was YOUR fault has been resolved. The WORST customer service experience ever.
This report was posted on Ripoff Report on 05/21/2011 01:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Royal-Caribbean-International/internet/Royal-Caribbean-International-John-Chambers-Resolutions-Agent-1900-UNAUTHORIZED-CHARGE-731767. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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