- Report: #5059
Report - Rebuttal - Arbitrate
Complaint Review: Royal Caribbean
Royal CaribbeanNationwide U.S.A.
Royal Caribbean cruise ships a total rip off
He has contacted Royal Caribbean five times, starting with his first call in September 2000. They claimed they mailed the check to the travel agency we used. The travel agency said they never received the check. The check should have been mailed to my husband or credited to our credit card since we charged the video.
I do not believe there ever was a check. Their customer service staff is terrible. We have yet to see a refund or the video. Every customer service representative tells him a different story when he calls. He has also had to wait for 30 minutes to an hour to even speak to a representative. I called the customer service line as well. I had to wait for over and hour to speak to someone. They had no record in their system of my husband's previous calls. This was three months ago (January 2001) and we still have not heard anything from them even though they told my husband and me that they would call us back.
I would not recommend buying anything expensive from the shops on board. They claim that they guarantee items purchased from Royal Caribbean sponsored stores but if you have a problem with an item you will probably run into the same brick wall we did.
We have never been so disgusted with a company. I thought they wanted repeat business. Obviously they do not if they are willing to lose our business over a $40 videotape.
This report was posted on Ripoff Report on 05/01/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Royal-Caribbean/nationwide/Royal-Caribbean-cruise-ships-a-total-rip-off-5059. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.