- Report: #306398
Report - Rebuttal - Arbitrate
Complaint Review: Royal Holiday Aka Travel Experience
Royal Holiday Aka Travel ExperiencePMB. #281 5727 NW 7th St. Miami, Florida U.S.A.
Royal Holiday Aka Travel Experience Royal Holiday sales representatives lies about their timeshare Cancun, Mexico Cancun
*Consumer Comment: Royal Holiday Scam
*Consumer Comment: Royal Holiday Timeshare Complaints
*Consumer Comment: Royal Holiday Timeshare Scam
*Author of original report: Royal Holiday issue resolved
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We were told that the Rent Sure program did not cost any money and we could easily transfer the points to pay for our annual maintenance fees. When we actually tried to do it, we were directed to a website that required us to pay more money. Why are we paying more money when Royal Holiday claimed that they will pay for the points?
We were also told that points can be saved from year to year. However, after receiving the operating rules months after we purchased our membership, we discovered that this is not true.
We were told that we can easily cancel our membership if we are not happy for the first year even though the contract said otherwise. The salesperson told us not to worry about the contract and said they would happily resell our membership because they will make an additional commission. However, since we have been having difficulty booking any kind of vacation, we requested a refund but Royal Holiday now denies it. We have also discovered it is illegal for them to issue a contract without allowing a 5 day "cooling off" period.
Also, we were issued a $2,000 certificate to pay for our plane tickets but Royal Holiday never sent the money to us even though we provided all the information they needed. We couldn't even use the additional points that were given to us when we purchased our membership.
Any legitimate company would have cancelled our contract and refunded our money when they heard our complaint. We were sold the membership based on lies. This company has to be exposed.
Here are two websites that will help anyone else that have been scammed by Royal Holiday.
New York, New York
This report was posted on Ripoff Report on 02/05/2008 01:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Royal-Holiday-Aka-Travel-Experience/Miami-Florida-33126/Royal-Holiday-Aka-Travel-Experience-Royal-Holiday-sales-representatives-lies-about-their-t-306398. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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