- Report: #148232
Report - Rebuttal - Arbitrate
Complaint Review: Royal Prestige, HyCite
Royal Prestige, HyCite333 Holtzman Road Madison, Wisconsin United States of America
Royal Prestige, HyCite Student Discount is a lie Ripoff Madison Wisconsin
Ripoff Report REVIEW: shows that Hy Cite / Royal Prestige is fulfilling its commitment to provide excellent customer service. Ripoff Report gives Hy Cite / Royal Prestige a POSITIVE rating in customer support & quality assurance. They pledge to resolve complaints & address any issues - committed to 100% satisfaction - consumers to feel safe & secure.
SPECIAL UPDATE: January 8 2013: HyCite - Royal Prestige remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. HyCite - Royal Prestige is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, HyCite - Royal Prestige has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, HyCite - Royal Prestige has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever HyCite - Royal Prestige remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
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My wife and I were told that students and recent grads (within a year of the presentation we went to) could receive a special offer and make payments of only $27/month. To any and all who have posted rebuttals saying "don't buy what you can't afford," I reply that this offer is precisely the reason we agreed to buy the product. The problem is, when the hidden 21+% interest rate is taken into account, $27 PER MONTH DOESN'T EVER TOUCH THE PRINCIPAL AND, IN FACT, IT DIDN'T EVEN COVER ALL THE INTEREST!
We were contacted a few months into our payments, this was pointed out to us, and we were told we could either agree to pay the non-student rate (which I can't even remember at the moment) or we could pay $50/month, which would begin to reduce the principal (though not by much). What this amounts to is that RP/HC admitted that the advertised student discount wasn't true - you can't make payments of $27/month and pay off the financing. We were lied to.
Personally, it says a lot to me about anyone who would defend a company that makes its money not by honestly having a better product, but by pressuring young couples, lying about payments, hiding interest rates, and requiring that you cancel the purchase before you even have the product to test it out.
Jeremy Franklin, Wisconsin
This report was posted on Ripoff Report on 07/01/2005 02:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Royal-Prestige-HyCite/Madison-Wisconsin-53713/Royal-Prestige-HyCite-Student-Discount-is-a-lie-Ripoff-Madison-WisconsinRipoff-Report-REV-148232. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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