SPECIAL UPDATE: Royal Prestige remains committed to 100% customer satisfaction and has drastically improved their business processes over the years to better serve their customers. Royal Prestige is truly dedicated to making sure ALL customers are happy with their coverage. Royal Prestige continues to show customer service is of the utmost importance and they currently have no complaints! Rip-off Report Investigation: Hy Cite Corporation / Royal Prestige approached Rip-Off Report several months ago with the express purpose of resolving consumer concerns posted on Rip-off Report. Soon thereafter it became apparent that Hy Cite Corporation / Royal Prestige had a sincere commitment to take care of any and all customer concerns, that they strive for 100% total customer satisfaction, and have for years. If for any reason you are not satisfied, they will work to immediately resolve any issues.
To date, Royal Prestige has addressed and resolved all reported complaints, which have always been resolved to the complete satisfaction of their customers. Royal Prestige proves to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program, as a Verified Safe Business.
Over time and since becoming a member, Royal Prestige has remained actively engaged and improving the way they address customer service complaints. Rip-off Report has confirmed that Royal Prestige is no fraud, is not a scam and is of the highest integrity. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Royal Prestige remains committed to customer satisfaction and gets our top Verified Safe endorsement.
Rip-off Report has learned that Hy Cite Corporation, which distributes Royal Prestige products through a nationwide network of distributors, has been in the business of selling high quality cookware for over 45 years and takes pride in its great products and customer service. Hy Cite Corporation is a member of the Better Business Bureau as well as the Direct Selling Association, which requires all its members, such as Hy Cite, to follow its code of ethics. That code of ethics can be viewed at www.dsa.org.
Now consumers can feel even more secure when doing business with Hy Cite Corporation / Royal Prestige - Here's why.
Hy Cite Corporation / Royal Prestige made a commitment to and are a proud member of Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Every honest business knows that legitimate customer issues arise from time to time. This is true for small companies as well as for Hy Cite Corporation / Royal Prestige which has hundreds of thousands of customers. Hy Cite Corporation / Royal Prestige wants to ensure that every customer issue is resolved. Hy Cite / Royal Prestige tries each and every day to satisfy customers and offer the highest quality products. Rip-off Report believes that Hy Cite Corporation / Royal Prestige is an honest and honorable company and is prepared to go the extra mile to achieve 100% customer satisfaction. Unlike most other companies, Rip-off Report can confirm, their products are superior, probably the best on the market. For more information, regarding Hy Cite Corporation and / or Royal Prestige and their commitment to total customer satisfaction. or visit their website www.royalprestige.com .
or by contacting them directly at firstname.lastname@example.org
or calling 1-877-494-2289
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Royal Prestige Southern Bridal Registry of Tennessee, Hycite Financing of Madison Wisconsin ripoff Nashville Tennessee
In August of 2002, I was contacted by a lady named Casey representing the Southern Bridal Registry. She informed me that I had won a 4 day 3 night stay in the island resort of my choice, then proceeded to list the choices. She said that all I had to do was come to one of their shows. She gave me the date, time, and place of the show.
The day of the show, I drove to Nashville, two hours from my home. What Casey did not tell me was that my fiance had to be present also. My fiance works evenings so he was still in bed. I had to call and get him out of bed. He had to drive two hours to Nashville and then we had to sit through this presentation of china, crystal, silver and cookware. They proceeded to tell us how bad all of the other kinds of cookware were bad for us.
After the show, we had to sit down with a sales person who told us how this works just like any other bridal registry and that people would be more than willing to contribute their money to our "registry". We were not given the brochures for the trip until after we had signed all the papers for this stuff. Now in order to get this "free" trip, all we have to do is a $75 security deposit along with our completed forms.
My fiance and I talked to our families about this registry. NO ONE wants to contribute! We cannot afford to keep paying for this stuff ourselves, so I called Jane at Southern Bridal Registry to see if maybe we can send the stuff back. It has never been used, never even been taken out of the box. She informs me that they have a no return policy, there is nothing she can do, and if we stop making payments we will be sued!!!
My next step was to call the main office of Hycite Financing in Madison, Wisconsin. The lady I spoke to told me that we had not been making payments long enough to lower my payments, they could not accept returns, and there was nothing she could do. I asked to speak to the person who was over the company. She connected me to a Mr. Eric Jostead. He offered to defer my payments for 3 months, so that I would not have another payment until Feb. 2003. I said okay, let's do that. Last week, my fiance receives a call from Hycite Financing, saying that if we don't make payment by Jan 3 2003, we will be turned over to collections. They have no record of ever speaking to me or offering me a 3 month deferral!!!
Mt. Pleasant, Tennessee
U.S.A.Click here to read other Rip Off Reports on Royal Prestige