- Report: #163502
Report - Rebuttal - Arbitrate
Complaint Review: Royal Prestige
Royal Prestige44 Atlantic Ave Lynbook, New York United States of America
INVESTIGATION: Royal Prestige fraud, customers can feel safe, confident and secure when doing business with them. Rip-off Report gives Royal Prestige a POSITIVE rating in customer support and quality assurance. They pledge to resolve complaints and address any issues - committed to 100% satisfaction - consumers to feel safe & secure
*UPDATE: Ripoff-Report shows that Royal Prestige is fulfilling its commitment to provide excellent customer service. Rip-off Report gives Royal Prestige a POSITIVE rating in customer support & quality assurance. They pledge to resolve complaints & address any issues - committed to 100% satisfaction - consumers to feel safe & secure.
*Author of original report: Additional note to the previous statement
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SPECIAL UPDATE: Royal Prestige remains committed to 100% customer satisfaction and has drastically improved their business processes over the years to better serve their customers. Royal Prestige is truly dedicated to making sure ALL customers are happy with their coverage. Royal Prestige continues to show customer service is of the utmost importance and they currently have no complaints!
To date, Royal Prestige has addressed and resolved all reported complaints, which have always been resolved to the complete satisfaction of their customers. Royal Prestige proves to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program, as a Verified Safe Business. Over time and since becoming a member, Royal Prestige has remained actively engaged and improving the way they address customer service complaints. Rip-off Report has confirmed that Royal Prestige is no fraud, is not a scam and is of the highest integrity. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Royal Prestige remains committed to customer satisfaction and gets our top Verified Safe endorsement.
Rip-off Report has learned that Hy Cite Corporation, which distributes Royal Prestige products through a nationwide network of distributors, has been in the business of selling high quality cookware for over 45 years and takes pride in its great products and customer service. Hy Cite Corporation is a member of the Better Business Bureau as well as the Direct Selling Association, which requires all its members, such as Hy Cite, to follow its code of ethics. That code of ethics can be viewed at www.dsa.org.
Now consumers can feel even more secure when doing business with Hy Cite Corporation / Royal Prestige - Here's why. Hy Cite Corporation / Royal Prestige made a commitment to and are a proud member of Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Every honest business knows that legitimate customer issues arise from time to time. This is true for small companies as well as for Hy Cite Corporation / Royal Prestige which has hundreds of thousands of customers. Hy Cite Corporation / Royal Prestige wants to ensure that every customer issue is resolved. Hy Cite / Royal Prestige tries each and every day to satisfy customers and offer the highest quality products. Rip-off Report believes that Hy Cite Corporation / Royal Prestige is an honest and honorable company and is prepared to go the extra mile to achieve 100% customer satisfaction. Unlike most other companies, Rip-off Report can confirm, their products are superior, probably the best on the market.
For more information, regarding Hy Cite Corporation and / or Royal Prestige and their commitment to total customer satisfaction.
or visit their website www.royalprestige.com . or by contacting them directly at firstname.lastname@example.org or calling 1-877-494-2289
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED =====================
Royal Prestige AKA Hy Cite Potential RIP OFF Lynbook New York
My fiance and I were called earlier this week with the same proposition as many of you who have complained received. The whole, come see are presentation and you will receive a trip and a $500 online gift certificate to KEShoppingspree.com. All we had to do was go see this presentation, blah, blah, blah.... We went to the presentation on 11-4-05 at 6pm.
After going to see Jordan Gerardi present the Royal Prestige cookware and china presentation we sat down with hime afterward. We were initially impressed. We couldn't afford the packages they set forth so we asked if they had something smaller. He said they did and that we could pay them monthly. I asked him if this was like financing through the company and he outright said NO and that the reference info was just so that they had some way to get a hold of us if we didn't pay them. After explaining to us that we could have the set for only $50/month, my fiance and I fell for this stupid fraud. I hate to say that we fell for it. We left after filling out the contract and leaving a deposit paid with my fiance's credit card.
That night we felt like we had made a good purchase, but on Saturday Nov. 5th I woke up with an uneasy feeling. I decided to do some research on the company. All I found out was negative information and even on this website I found a complaint about Jordan Gerardi. I found out through these complaints that the back of the contract has a cancellation form. After speaking with my fiance we decided we both had an uneasy feeling about this and decide to go ahead and send the cancellation form. We also feel deceived b/c the "payment plan" as I have learned from previous complaints, carries an interest rate of 24%, which Mr. Jordan did not disclose to us. My fiance has also cancled his credit card that we placed the deposit on. My hopes are that this deposit hasn't gone through. I sent the cancellation form on sat Nov 5th via express mail and have the receipt to track it, so it should be there on monday by 3pm as I was told.
I plan to stay on top of this by checking into it on monday, as the cancellation form states we have 3 business days to cancel. I have another copy of the contract. I am hoping and praying that this will be cancelled, something told me to look up info on this company saturday morning and I sure am glad that I did. I also plan to file complaints with the BBB, consumer affairs and the attorney general's offices of NC and NY if I have to. My fiance and I have worked too hard to repair our credit to have it ruined by these people.
I don't know how these people sell this stuff and take advantage of young engaged couples and are still able to sleep at night. It's unbelievable. I hope they get what the deserve.
Melissa knightdale, North Carolina
This report was posted on Ripoff Report on 11/06/2005 12:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/Royal-Prestige/Lynbook-New-York-11563/INVESTIGATION-Royal-Prestige-fraud-customers-can-feel-safe-confident-and-secure-when-d-163502. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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