On July 20, 2010 an $8000 check was cashed by a Home Improvement company we had doing some work on our house. This was full payment in advance for 6 windows from Royal Tech. One of the windows arrived manufactured incorrectly.
Royal Tech was paid for these windows and does not dispute this fact.
In December 2010, the contractor was no longer working on the project. Several items were in dispute, having been done poorly or incorrectly. The BBB was involved in discussions, but resolved nothing.
When he had done all he was going to do, minus the replacement of the incorrectly made window, he wanted more money from us.
Since we had not yet received the warranty paperwork or any receipt, other than his handwritten date/check number, we withheld $1500. This is the amount of the federal rebate on the windows.
We agreed to pay him this amount, when all windows were correct and functional.
We never heard back from him.
On April 19 2011, I contacted Curtis Smith at Royal Tech.
We spoke about the problems with a few of his windows. I informed him we were no longer dealing with the contractor. He was quite friendly, asked for details about the windows. (Now up to 2)
He stated that one of the windows had been manufactured incorrectly, and the one with the broken blind might have as well, with the cord twisted or tangled causing it to snap. He said he even knew who had made it and would retrain him to keep it from recurring. He asked for photos and measurements, which I sent.
He agreed during that conversation to send me the parts necessary to make the repairs: This never occurred.
In the six weeks since, we have two other windows with issues: One doesn't slide closed unless extreme force is applied and the blind sticks half way down in another; if you raise and lower it several times it eventually drops.
Since he claims to have a 10-year warranty on the windows, has been paid in full for almost a year, and has already admitted liability, I asked him to make good on his warranty.
He refuses to do so unless I pay the contractor $1500, by putting the money into escrow with Curtis's lawyer.
Fact. He has received full payment.
Fact. Financial issues between myself and my contractor are not his concern.
Fact. He claims to have a warranty.
Fact. He already admitted to manufacturing errors in 2 of the windows.
He needs to have the 4 windows repaired and/or replaced or his stated warranty is a fraud!