- Report: #186420
Report - Rebuttal - Arbitrate
Complaint Review: Rpm Collections Sprint
Rpm Collections SprintP.o. Box 768 Bothell, Washington U.S.A.
Rpm Collections Sprint ripoff, harrassment Bothell Washington
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Finally around christmas after they disconnected my service for because I had a $15 late charge 30 days late (after 4 yrs of service this is how they treat me). I told them that unless they fix this problem by giving me a phone that works I would cancel my service. They told me that I had to have a toshiba phone. These are the best and correct service problems over the internet. While on the phone with them I picked out a toshiba phone that had a reduced price and for both my phone and my daughters phone the cost would be $190 but I had to get them in the store to transfer the phone lines.
Well guess what the $190 cost for these 2 phones was suddenly only for new customers for current customers that have been committed to them for any amount of time the cost was $450. I called the supervisor that told me the $190 price while I was in the sprint store and she said that she was mistaken. And I'd have to pay the $450 I told her that all I expected was the same price as anyone off the street would pay and that me being a loyal customer deserved at least that. They said sorry you have to keep our service and I said no I don't.
I went right into a t-mobile store they transfered my service gave me 2 lazer phones (very nice) that work everywhere and $10 less cost per month. I couldn't be happier except now rpm calls my house 8-10 times per day and the think I owe them over $500 on top of the $250 they are keeping of my deposit. I informed them that they had better stop calling because I will file a harrassment suit if nessesary, and I will they can't do this they can take me to court but not legally harrass me.
This report was posted on Ripoff Report on 04/13/2006 08:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rpm-Collections-Sprint/Bothell-Washington-98041/Rpm-Collections-Sprint-ripoff-harrassment-Bothell-Washington-186420. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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