• Report: #1165675

Complaint Review: Rum Runner

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  • Submitted: Mon, July 28, 2014
  • Updated: Mon, July 28, 2014

  • Reported By: Gkarlak — Sandy Utah
Rum Runner
209 W orchard lane Phoenix, Arizona USA

Rum Runner James Desmond This guy is a rip off Phoenix Arizona

*REBUTTAL Owner of company: Rebuttal to Rip Off Report for Rum Runner Flasks

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We purchased these for a trip we were taking and it was never received.  We ended up having to purchase from a retailer in Miami to get the product for our trip.  This person is unethical and makes his money off shipping.  He has horrible customer service and we never received our product.  You should buy this off another site like eBay (if you want buyer protection and to get your purchase as promsied) or from a local liquor store without dealing with his scams and horrible customer service.


This report was posted on Ripoff Report on 07/28/2014 09:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rum-Runner-/Phoenix-Arizona-85021/Rum-Runner-James-Desmond-This-guy-is-a-rip-off-Phoenix-Arizona-1165675. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Rebuttal to Rip Off Report for Rum Runner Flasks

AUTHOR: jdesmond - ()

 Page 1 of 2

Rebuttal to Rum Runner Rip Off Report

I have reviewed all six orders from Karlak in Sandy Utah to Rum Runner Flasks starting with order 93278 entered at 7:13 PM on 01/07/14 and ending with order 102781 entered at 10:58 AM  on 7/28/14 which was canceled by us and a refund was issued. In each case Karlak purchased USPS first class shipping for $3.95. This is the slowest type of shipping we offer. In no case has an order taken more than 4 days to be delivered to Karlak in Sandy, UT. most of the orders were delivered in three days. Not one of the five orders has gone undelivered.

We canceled order 102781 on July 28th because it came to our attention that Karlak was removing the packaging and the labels from our Flasks and then offering the Flasks as Rum Runner’s on Amazon through a company called Enjoy Being a Girl. The Amazon customer would have no way to prove that these were genuine Rum Runner Flasks.  

We charge $3.95 per order for first class shipping on our site and $4.95 per order for first class shipping on Amazon. Concerning the statement that we make our money off shipping, Karlak paid a total of $19.75 for shipping for the 5 orders that were shipped. The actual postage cost to ship the five orders to Karlak was $30.15. I am not sure how that works out to be making money from the shipping. Enjoy Being a Girl does know about making money off shipping and charges $4.99 per item for shipping on Amazon, so when you order 2 Flasks for $7.18 from them with a shipping weight of 3ounces you pay $9.98 for first class shipping. I have attached a copy of an invoice from Amazon.

Rum Runner Flasks has spent the last 12 years building its reputation for a quality product and customer service and is one of the largest sellers of collapsible Flasks in the USA. Rum Runner Flasks (Easy Traveler, Inc.) has enjoyed a 98% positive rating on Amazon for over six years.

I would like to take note of the fact that this Rip Off Report was submitted a couple of hours after we canceled Karlak’s last order and told them that we did not wish to do business with them in the future.

For more information I can always be reached at 800-318-9443

 

 

 

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